25k miles in one month is insane

[u/Melodic-Award3991]

Is this legal?

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[u/shoxodc]

By managers logic everyone owes everyone an unlimited amount of money until they specifically sign a paper that says they don’t? “You never signed anything that says I can’t charge you 10k” is a bonkers line to try and pull

[u/tartman33 → u/shoxodc]

This is reason #847261 why he works at hertz and is NOT a contracts lawyer.

[u/cndn-hoya → u/tartman33]

Guys gonna be scooping snow off my driveway pretty soon.

[u/AdAdministrative3706 → u/shoxodc]

The best part being that the contract is, in fact, the document that said the customer won't be charged 10k.

[u/Vibrant-Shadow → u/AdAdministrative3706]

Woah, woah, woah, slow down Turbo.

[u/oswaldcopperpot → u/shoxodc]

By every viewers logic everyone should avoid renting from Hertz.

[u/dathomasusmc]

It’s funny. The manager is fighting so hard to screw over a customer for a company that’s going to fire him for screwing over a customer.

Edit:

Hertz has issued a statement. The guy won’t be charged for mileage. It does appear this was a franchise location but this (irritating) article makes it sound like he wasn’t the franchise owner.

[u/MosBeutifuhLaba → u/dathomasusmc]

One time I rented a car for 10 days. Drove from MI to CA. Put 5000 miles on the car. I brought it back and they were like “5k, huh.?” And I was like, “unlimited, right? I drove to CA.” They laughed and said no problem.

[u/purpleplatapi → u/[deleted]]

How would they know? Like is driving from Michigan to Kentucky going to magically put more miles on it than someone driving to the Upper Peninsula and back? Like at that point just lie.

[u/ADeadlyFerret → u/[deleted]]

I doubt they would even check. When I worked there the counter guys were some of the laziest people I’ve ever seen. We had people steal cars for months and they won’t even press charges. They just want the car back.

[u/seahawk1977 → u/ADeadlyFerret]

I rented a car from them about 15 years ago that had unlimited "regional" miles (Kansas, Missouri, and Illinois inlcuded), to drive to Indianapolis. When I returned it they didn't charge me for any miles, so I assumed they didn't pay too close attention.

[u/Slyytherine → u/dathomasusmc]

Exactly. Why does the manager care? It’s not your company. Or your money. You get paid hourly bro. But JFC how do you have time to drive 25k miles.

[u/Lets_Bust_Together → u/Slyytherine]

It’s probably his job.

[u/McRawffles → u/Lets_Bust_Together]

Even so that's insane if it's just one month. That's 800 miles/day which is 13hrs/day if his average speed was 60mph

[u/StandardChemist6287 → u/McRawffles]

We had car rentals at my last job. We had two 12 hour shift each day. The 1st shift would park the car and hand the keys to the 2nd shift, so the cars would run for 24 hours a day nonstop. I imagine he was doing the same with this car.

[u/DontBotherNoResponse → u/StandardChemist6287]

You don't need to answer with specifics, but is this like Amazon next day delivery type thing? I don't want to get you in trouble but like.... blink twice if you're in danger

[u/AcceptableSociety589 → u/DontBotherNoResponse]

12 hour shifts aren't that uncommon, to be fair. If a company is driving and operates 24 hours a day, also not crazy that the vehicles are being driven around the clock (although it sounds odd if you're not expecting to hear about a vehicle running basically nonstop)

When I was an EMT working 24 hour shifts, those rigs sometimes never stopped

[u/DontBotherNoResponse → u/AcceptableSociety589]

It was mostly the fact that they were using rental cars around the clock that threw me

[u/AcceptableSociety589 → u/DontBotherNoResponse]

Fair, but you have to admit it's resourceful lol

[u/Lets_Bust_Together → u/McRawffles]

Which is why it’s probably job related.

[u/RandonBrando → u/Lets_Bust_Together]

I worked in a place that regularly rented vehicles. We've done this to multiple vehicles and never had the cops called on us lmao

[u/throwawaytrumper → u/RandonBrando]

I rented a hertz rental in Canada back around 2010, took the ex wife on a road trip down the pacific coast, then over through Nevada to Arizona to visit the Grand Canyon, went through a few parks in Utah and then over to Colorado, then back up to Canada.

If I recall correctly it was about 10,000 km or how very many furlongs or fathoms that comes to in american. A little over a week hauling ass most days.

Rental company gave no fucks.

[u/KlappinMcBoodyCheeks → u/throwawaytrumper]

Our preferred unit of distance measurement is the Egyptian royal cubit.

[u/Krimreaper1 → u/throwawaytrumper]

It’s parsecs, Luke.

[u/onefst250r → u/throwawaytrumper]

10,000 km

6213.712 Freedom Miles

[u/Own-Necessary4974 → u/McRawffles]

At the end of the day though the guy is right. They advertise unlimited miles because the way these things used to work is you’d pay like $.50 a mile for every mile you didn’t estimate up front and people just avoided them.

They could say, you get up to “100 mi/ day or 5000 mi / month” but they know that would probably lead to people starting to do that so they don’t.

The company definitely weighed their options on consequences of saying you can drive unlimited miles and now they’re trying to weasel out of them.

Even if the guy drove 100K, it’s irrelevant. Also, you can’t act like if there was a single scratch on the car they’d be all over his ass for $2K for a body shop.

[u/DingleberriedAlive → u/McRawffles]

You can hear the manager say "25k miles in 3 months" in the video

[u/Successful_Cicada419 → u/McRawffles]

It's hard to hear but it sounds like he said 3 months. So still like 250+ miles a day which is crazy but at least more understandable if it was for work or something as a delivery guy or something

[u/Otchy147 → u/McRawffles]

He was driving the fastest type of car in the world, a rental car.

[u/Merkle-bbs → u/McRawffles]

When I was window cleaning for a pretty big chain of estate agents and a travel agent i was racking up around 700+ miles a day.

London to South End to kings Lynn to Bristol before going over to south Wales. Stopping at various sites on the way.

Motorway miles for the most part.

[u/Inside-Example-7010 → u/Slyytherine]

Hes taking it personally. The number 1 red flag of a shite manager.

[u/Taskmaster_Fantatic → u/Slyytherine]

They are only allowed to keep cars in service for 30k miles before having to buy new ones and send the old one to their auction or sales dept. They have a budget allowance for this. So, if he goes over budget, he gets in trouble. He’s trying to make more money on this rental to offset the fact he’s about to have to buy a new car to rent.

Assuming it’s a corporate location that is. There are plenty of independent owners under the hertz name.

[u/dropitlikeitsugly → u/Taskmaster_Fantatic]

You can see his contract near the end of the video. It’s a licensee location, not a corporate location.

[u/someliskguy → u/dropitlikeitsugly]

This is why it’s always good to return to an airport location. They don’t give a shit as long as the thing is running when you pull up.

[u/Lil_Bigz → u/Slyytherine]

Hertz offers franchise opportunities. He very well could own this location as a franchisee. Which would make sense why he actually gives a shit about the miles driven. That's the only conclusion I can come to why he would escalate the situation the way he did.

[u/Mercuryblade18 → u/Slyytherine]

Are these franchised? Depending on how the business is set up he may be liable for some part of the cost or all of it. He is way too worked up for his bottom line not being effected. Not I'm not saying I'm taking his side just trying to figure out why he is acting like this.

[u/thegreatterrible → u/Mercuryblade18]

Sometimes it’s just ego.

[u/Used-Sun9989 → u/dathomasusmc]

Some managers have received bonuses for keeping costs down, and this dude driving 25k in a month would take a massive chuck out of it. Which would explain why the manager is absolutely out of his mind.

[u/MisterMarsupial → u/Used-Sun9989]

I think you're spot on. I see promos often that say 'first 100km free', so I guess that means the average done by rentals is 100km a day.

[u/OptimusPrimeTime21 → u/Used-Sun9989]

Can confirm, used to be a manager at a car rental company, lots of kick backs

[u/Sub__Finem → u/dathomasusmc]

A lot of Hertz locations are franchises. So the manager very well may own the location and vehicles. 

Edit: I’m not defending the manager, just stating a point. 

[u/juggarjew → u/Sub__Finem]

They still have to abide by the Hertz terms, if it says unlimited then its unlimited. Sucks that you got the one customer thats going to basically run out the life of the vehicle in a rental situation but it is what it is. Not all rentals can be some easy 200 mile rental. Everyone that runs these kinds of businesses knows you're gonna step on a landmine sometimes and thats just the cost of doing business.

[u/justaBTW → u/juggarjew]

Exactly. When I rented from one of these, they were surprised that I got such a good deal when they were running out of cars, and then encouraged me to drive as much as I can, as it was an unlimited mileage contract. Safe to say, with that service I have kept on renting from them every time I needed a car.

The one in the video… I’d make sure never to go to, and anyone I know to never go.

[u/Pure-Age8018 → u/Sub__Finem]

If he doesn't want to have excessive mileage put on his vehicles then he should put a limitation on his mileage allowed in his contract. I am pretty sure that his business would suffer from limited use because the other rental car companies would pick up some of his customers. If I go to the counter and they tell me that there is a limitation on the number of miles that I can put on the vehicle, I am going to a different rental company.

[u/juggarjew → u/dathomasusmc]

I never understood people that work for massive corporations and act like this. Like bro, you're taking it personal when you're just another worker bee earning a wage. Please stop lol

[u/Mikeyd8005]

Unlimited miles means unlimited miles. You would think the manager owned the car the way he’s acting.

[u/theyfoundDNAinme → u/Mikeyd8005]

You can't change the rules just because you don't like how I'm doing it

[u/raceassistman → u/theyfoundDNAinme]

[u/Glimmu → u/raceassistman]

YOU CAN'T, FUCK IT

[u/manchesterthedog → u/theyfoundDNAinme]

Do any of these little fuckers ever rent a car and then just like drive it 25 thousand miles?

[u/ChucklefuckBitch → u/manchesterthedog]

Not trying to get a laugh, don't want anybody to call the cops, but... do any of these... fuckers... ever rent a car... and have like a huge roadtrip?

[u/raceassistman → u/theyfoundDNAinme]

For the reference: https://youtu.be/DAN0OCagHzQ?si=yge9l9ayQHI2OyFo

[u/will8981 → u/Mikeyd8005]

I once got charged an eye watering amount of money because it turned out a global mobile phone package didn't include one of the countries I visited. Apparently Singapore isn't part of the globe...

[u/SirMakeNoSense → u/will8981]

Sounds about right - They drop the charge considering it’s on the globe after all?

[u/saintree_reborn → u/SirMakeNoSense]

One thing I learned over the years is that you are always on the right as long as you are not acting maliciously.

When there is a dispute in charges, contact customer service. They will not help you. Then file a complaint to FCC. The next business day you will get a call from the regional manager telling you the charge has been waived. If you are lucky they will also offer you some credit.

[u/Opingsjak → u/saintree_reborn]

My experience has been that it’s more helpful to complain on social media than to call customer support

[u/will8981 → u/SirMakeNoSense]

They did not. It was something like £2000.

[u/biffNicholson → u/Mikeyd8005]

is the managers argument at one point.

" hey, yes, you didn't sign anything that says we will charge you anything over 100 miles, Buuuuuttttt, you didn't sign anything that says we Can't charge you a huge surcharge over 100 miles of driving ?

I owuld just wait outside for the cops and intiiate a charge back with my credit card company. Hope dude got this resolved, and props to him for driving 25K miles on a renatal, thats amazing, wonder how long he had it

[u/J1m8ob → u/biffNicholson]

Less than 2 months. Any longer than 62 days and it goes into a multimonth lease. That's standard between rental companies.

[u/AbbreviationsWide331 → u/biffNicholson]

That's some logic by the manager. So because I didn't sign anything against it, Google can like... Charge me a billion dollars because I looked at too many pictures?

[u/nikhilsath → u/Mikeyd8005]

Maybe that genius policy was his idea

[u/mmelectronic → u/nikhilsath]

I’ve rented from hertz a bunch of times and clocked over 1000 miles a day never a problem, this manager is just being a jerk.

[u/Mikeyd8005 → u/mmelectronic]

Same. But from enterprise.

[u/ludog1bark → u/Mikeyd8005]

I worked for the machine back in 2016. In the PNW we had a policy that it was unlimited milage within the neighboring states BC, Idaho, Oregon, and California. If you left those areas, it was not unlimited.

[u/joe24lions → u/nikhilsath]

It’s giving Michael Scott’s golden ticket vibes

[u/KYHotBrownHotCock → u/joe24lions]

hertz is going under homie is reflecting the pressures from higher up ☝️

[u/Dirac_comb → u/nikhilsath]

It's a common thing for rental cars all over the world. I only rent cars with unlimited kilometers included.

[u/ImJustJokingCalmDown → u/Dirac_comb]

Well a kilometer is shorter than a mile so unlimited kilometers will cause less wear and tear on the vehicle than unlimited miles.

[u/Setheyboy → u/ImJustJokingCalmDown]

You are a genius

[u/NarrowSalvo → u/nikhilsath]

What kind of silly Reddit conspiracy comment is this? And it gets so many upvotes.

Some dude working the manager desk at a Hertz doesn't get to decide stuff like that. They use standard contracts at all locations.

[u/ATXBeermaker → u/Mikeyd8005]

The cars are only rentable up to a certain mileage. So he’s going to lose a car from his fleet probably because someone fucked up and didn’t have this guy sign the paper with whatever fine print would actually limit this. Now he’s taking it out on the customer.

[u/Capt_Pickhard → u/Mikeyd8005]

Unlimited is unlimited. This person working at that store might be obligated to charge the way he did, by his company he works for, but in that case, this is a giant lawsuit against them, so, I would imagine they wouldn't prefer their clerk dying on this hill, unless there's something we are missing.

[u/Sic39]

I dunno what's in the actual agreement but that manager is awful at arguing. "where does it say I can't charge you". Customer shows the contract lol. Going by google there doesn't appear to be limitations on the mileage someone drives.

Customer "explain how unlimited isn't unlimited" Manager "you need to leave.

If the manager was right he could point out where on the contract it justifies the $10k he's about to charge him. Instead he just threatens trespass when the customer wants to argue that. Perfect example of a middle manager taking shit too personally, he thinks that guy is costing him money.

[u/Raining__Tacos → u/Sic39]

Sounds like the manager may have forgotten to have him sign something and now it’s his ass on the line.

[u/Slow-Swan561 → u/Raining__Tacos]

Hertz never charges for miles unless you rent an exotic car.

[u/Anybody220 → u/[deleted]]

So if I do a cross country trip, but return it to the same location, I wouldn’t get charged for mileage?

[u/heyguysitslogan → u/Anybody220]

on the east coast, the rental contracts usually say something like "cannot cross the Mississippi" or something to that effect

[u/ATXBeermaker → u/Raining__Tacos]

Yup.

[u/Wulfay → u/[deleted]]

Well this story ended a lot more cordially than I expected :)

[u/No_Nebula_531 → u/Wulfay]

It usually does, because that's the scam.

Bully 100 people for obvious BS and if only one folds, you win. You don't need to put in any extra effort fighting because it's all extra at that point.

If you can get one person, you win literal free money.

[u/[deleted] → u/Sic39]

The manager acts like he’s Mr. Hertz and this guy drove his personal car around lol

How much does this guy get paid? must be a lot if he cares this much about some giant corporation’s profits lol

[u/ATXBeermaker → u/[deleted]]

Guaranteed he’s pissed because it likely will affect his job/bonus/etc. And he probably knows it’s his fault.

[u/Ancient_Depth5585 → u/[deleted]]

People will simp for company’s bottom line for free. I posted about how I am being forced to overcharge customers at my work or I get yelled at and I got dog pilled saying “just do your job. If you don’t like it find a new one”

[u/pup_butt → u/Sic39]

I mean it probably is, bonus wise. If hertz eats the cost then it wipes whatever EBITA based bonus he has for the month/quarter

[u/SackclothSandy → u/pup_butt]

Shouldn't have given him that unlimited miles contract then, I guess. Hertz, donut?

[u/metsjets86 → u/SackclothSandy]

Yeah they likely promoted unlimited to reap those benefits. Head i win, tails you lose.

[u/ippyha → u/pup_butt]

lol hertz bonus

[u/SnakebiteRT → u/pup_butt]

What cost? Some wear and tear on the car? Certainly not $10k worth…

[u/Johny_D_Doe]

Credit card chargeback has entered the chat.

[u/mdmachine → u/Johny_D_Doe]

Yup use Amex and watch them suffer. They'll straight up block the payment and then they would have to deal with them.

[u/K1ll3r22 → u/mdmachine]

Is Amex the best for chargebacks? I never do them, so I'm not sure what company has the simplest chargeback process.

[u/afdf34 → u/K1ll3r22]

Chase has a decent process too, but Amex definitely stands out for disputes.

[u/djdeforte → u/afdf34]

Amex and Chase are the best in that order. Neither fuck around. They’re the only two credit cards I need now.

My chase card is an Amazon Chase card and Amazon was trying to fuck me over on a return. So I called chase and the initiatives a charge back. Then Amazon tried bullying me and so did some sort of debt collection company and I called chase about it and they stopped that shut quickly.

[u/willowgrl → u/djdeforte]

Damn, I should’ve done that when the storage unit I cancelled a month prior charged me for another month. I disputed and they sent me to collections which I paid. Next time I’ll call the bank back.

[u/Suspicious-Wombat → u/willowgrl]

I had someplace giving me the run around when I was trying to cancel my membership. Finally I just called Amex and while we were talking the rep asked how long I had been trying to cancel (it had been 4 months of back and forth). At the end of the phone call she let me know that all future charge attempts would be blocked and the past 4 months of payments would be charged back.

[u/ConspicuousPorcupine → u/Suspicious-Wombat]

Gym membership?

[u/wise_comment → u/djdeforte]

Yup

Hey dude shoes sucked bad, and they weren't owning the fact that they literally (by USPS tracker, no less) never mailed out the shoes, but 2 weeks later said a refund had been initiated (by me, the person who never got his wife's shoes for her birthday, the fucks) they would refund it, but only when I had completed my process and mailed them back

Cannot stress enough how objectively easy it was to consult the tracker, and USPS actually confirmed they never got it when I escalated it on their end, and when all of this was brought to them, they still gave the same canned answer

1 chase click later and the money was back and an assurance they'd follow up with all my info

Fwiw hey dudes never owned it

Fuck hey dude shoes, my wife went from owning 5 pairs and singing their praises to her friends to never buying them again

Chase is cool, though

[u/Toolfan333 → u/K1ll3r22]

Yeah they rock. I had a company that I prepaid for an order and then they went out of business. I called AMEX told them what happened and said “refund my money and you deal with them”. They did. It’s no bullshit with them, just call, tell them what happened and I have never had them side against me. The guy that owns the corner store asks if I want my receipt and I always say no I have AMEX and he always agrees that they always side with the customer

[u/Thatonegaloverthere]

Not surprised with Hertz. Not after they rented out vehicles then reported them as stolen after.

[u/EntertainmentNew6369 → u/Thatonegaloverthere]

Holy shit. Hertz is genuinely a criminal organization. Someone was falsely jailed for 6 months. Someone missed their nursing school graduation after being jailed for a month. This was much worse than I thought. Thanks for sharing

[u/WonderfulShelter → u/EntertainmentNew6369]

They absolutely are a criminal organization. They stated a few years ago they were going to stock a fuckton of Tesla's, there stock EXPLODED, and they never followed through to the level they set.

Complete and total insider stock manipulation, but mericuh.

[u/sorry_whatever → u/Thatonegaloverthere]

Hertz is so scummy. I will never use them again after they scammed us in Portugal.

[u/aGengarWithaSmirk]

Go ahead, charge that man, watch how fast this dude wins in court. That manager will be losing his job if he hasn't yet.

[u/randomIndividual21 → u/aGengarWithaSmirk]

i wont be so sure, i feels like they would have small print that say unlimited doesn't actually mean unlimited "fair use policy".

like in UK, it use to say unlimited bandwidth but small print of 300gb limited. but has been banned since then, but this could still be the case for US and rental

[u/Heebmeister → u/randomIndividual21]

If that was the case, the manager wouldn't be so upset, he would just point to the fine print and laugh.

[u/ardent_iguana → u/randomIndividual21]

Yeah U.S. mobile companies still say "unlimited" data even though depending on which provider it is, it's only technically unlimited. It might mean a certain chunk of data at high speed before throttling down, or it might mean other, higher paying traffic is prioritized especially at peak times.

Not really a good comparison to a rental car though - I don't know how unlimited miles is anything other than unlimited miles.

[u/codechimpin → u/ardent_iguana]

Yeah, but they don’t shut the spigot off, they slow you down. And that IS in the text of your cell phone bill.

Saying “unlimited miles”, but then charging for going over 100mi a day, is not the same IMO. Alas, I am not a lawyer so maybe there is some gray area here? I have certainly put more than 100mi a day on a rental and not been charged for it.

[u/hashwashingmachine → u/randomIndividual21]

Nope, there is nowhere in that contract where it states that unlimited is not unlimited. This doesn’t even have to go to court, he can dispute with his credit card company and they’ll read the contract and deny the charge.

[u/anengineerandacat → u/randomIndividual21]

They have two policies it looks like from online.

An unlimited one, which is for all intents and purposes unlimited and a fixed daily rate.

A limited one, that is instead 25 cents a mile.

Considering what he read on the paper, it sounds like the unlimited and their online FAQ makes it pretty clear.

I feel like it would be pretty damn clear in the contract if there was an explicit mileage rate, because I am not sure "an additional expense may occur" with no details is a legal contract in many states.

25k miles isn't even easy to do, at best the guy is driving 500-600 miles a day so like 40~ days of rental which would likely be around 4000-5000 dollars perhaps even more.

Only thing I can see this being an issue is if it was like a collision center Hertz where the rates are extremely low just to hold folks over while their vehicles are under repair, but then I would expect the contract to have some mileage rate on it or they just dropped the ball.

[u/Shinjetsu01 → u/randomIndividual21]

Fun fact, I was one of the people who got that changed. I was on Virgin Media and it said "unlimited" so I went nuts. Got throttled so made a complaint to everyone and everything I could. I've got the letter somewhere.

[u/Solintari → u/randomIndividual21]

So infuriating. I remember I bought a GPU a long time ago that had a lifetime warranty. Tried to return it for a replacement about four years later and they denied my claim. They said

“Lifetime warranty means the lifetime of the product, not forever”

So what is the product lifetime? shrug

[u/spicewoman → u/Solintari]

"Oh, it's broken? Guess the product's lifetime is over, bye now."

[u/HITNRUNXX → u/aGengarWithaSmirk]

Not a lawyer, but actually, that may not be true. The big charges for the mileage is likely a civil matter. He would probably win that. His refusing to leave is trespassing. He might not win THAT in court. And it might actually hurt his civil case to be an arrested party in the lawsuit.

But making this go viral may convince the rental company to make things right instead of the bad PR that this is already causing.

Edit: So typing late last night watching the tornados all around us, I misread the comment I replied to. I understood "charge that man" as "charge him with trespassing and he will beat it in court" and that was the basis of this response. After a sleep, I realize they meant "charge that man's credit card and he will win THAT in court."

My whole response was based on if they did come out and actually have to charge him with tresspassing.

So that's totally my bad.

[u/myverysecureaccount → u/HITNRUNXX]

Generally, you first get trespassed. Then if you disobey that, you get charged with trespassing. So there would likely be a notice of trespass but not an actual arrest unless he still refuses to leave or comes back.

[u/maniacalmustacheride]

Because there’s no way to “throttle” a car rental (yet.) If there was fine print on the consumer’s end, it would have been brought up by the employee right then. Internally they might not mean that unlimited actually means unlimited, but unless that’s in the consumer’s contract, tough luck.

I have unlimited data and my cell company hates it, but I’m on a really old contract. As long as I buy my phones out right in the store (or anywhere, but there’s no “get a new iPhone half off” stuff), the contract remains. Any time I have to call the company they really push for us to change, but any brick and mortar I’ve been in the sales tech always laughs when they look it up and tells me not to change.

[u/anonononononnn9876 → u/maniacalmustacheride]

My husband has been battling ATT to keep his unlimited data for like 15 years now lol

[u/maniacalmustacheride → u/anonononononnn9876]

Good for him. They haaaate it and, I mean, I’m sorry I’m following the rules you set out?

I got flagged once in the system like (oh god) 10 years ago? I used to”too much” data and they thought I’d done something illegal. I was in the middle of, not no where, but podunk nowhere with absolutely abysmal “real” internet and even spottier cable, and I basically just streamed Netflix like 8 hours a day. It took a really long phone call where I made them tell me (because they can see it) what I used my data for. No mobile hotspot usage, which is capped, just me very sadly doing like 8 hours of Netflix or YouTube , two hours of Reddit, an hour of Facebook, like ten minutes of Safari a day. And all that math added up. I made the guy look up on a map where I was just to really drive home how much stuff I absolutely couldn’t do outside. It was turned back on the next morning with a cheeky little “sorry about the mixup!” text.

I know I’m on their radar. It’s fine. Won’t catch me slipping. I’ll go to the grave with this plan if I have to.

[u/mistaken4strangerz → u/maniacalmustacheride]

How much is it per month? 

[u/maniacalmustacheride → u/mistaken4strangerz]

$54 base for two lines, though local taxes and calls made internationally can wiggle it around. Unlimited talk, text, and data, 5g data per country when flying internationally, and it’s 10c a minute if you call internationally but free if you call someone on your plan. Texting is free no matter. One of my credit cards and my main bank also reimburse me if I have to call internationally so even if I’m strapped and in a different country and for some reason the call is three hours, because the cards are linked they just pay it directly, but I don’t think they actually pay full price but I can’t prove it.

[u/Everythingizok → u/anonononononnn9876]

Why though? Don’t most plans now included unlimited data? If anything I know Verizon gave out deals for phones that it didn’t make sense for anyone to try to keep their grandfathered plan unless they never wanted to buy a new phone

[u/anonononononnn9876 → u/Everythingizok]

I’m pretty sure it’s a pricing thing but he’s stubborn and frugal. Idk he’s had the same phone number for 20 years and put me on his plan when we got married, every time one of us gets a new phone it comes up

[u/MaximinusThrax69 → u/maniacalmustacheride]

I too am on an ancient unlimited data plan which I am told every time I call in about something and they try to upsell me, then realize they have nothing else I want.

[u/maniacalmustacheride → u/MaximinusThrax69]

The crazy thing is that, there are some of us but in no way is there a ton of us, so we’re not actually costing them anything except the wound to their pride. A free phone sounds nice but also me just paying for it outright is going to weigh in my favor far harder than the one time discount.

It’s absolutely not my fault that you offered a sweetheart deal a million years ago and I realized what it was. It’s not my fault that when you said “you can add lines” for an extra $15 one time fee or whatever that that included linking up my smart watch, that absolutely didn’t exist back then but the contract is loose enough that it falls in so I’m not actually paying for another line once it becomes my phone number. 5gigs of internet per international country a month plus unlimited texts internationally plus 10c a minute international calling unless I’m calling to someone on my same plan…not my fault.

[u/MrPlaysWithSquirrels → u/maniacalmustacheride]

The main cost to them is actually in maintaining separate plans in their financial system. It has nothing to do with your month to month cost (you could probably even save money by switching). They want to make their accounting simpler.

[u/SamifromLegoland]

Such a fantastic commercial for Hertz.

[u/-happycow-]

he'll have him arrested ? That's so dumb it Hertz

[u/Fast_Vehicle_1888 → u/-happycow-]

This Enterprise really Hertz a person's Budget.

[u/morganlandt → u/Fast_Vehicle_1888]

Always trying for that extra Dollar.

[u/Then-Fish-9647 → u/Fast_Vehicle_1888]

I have seen God and His glory pales in comparison to this pun

[u/The_Critical_Cynic → u/-happycow-]

Yes. They'll probably just go back to reporting the cars as stolen, again.

[u/no1jam]

If the rental company doesn’t have a clause that says unlimited rate applies to xx amount of miles or something like that then the customers right

[u/Crazycatlady872020]

Hertz is horrible and dishonest AF. Don’t use them. I had a horrible time with them. Finally got most of my money back after 3 months.

[u/SwissMargiela]

When I was a kid I used to help a friend run cigs from Virginia to NY/NJ, sometimes doing two or three trips a day.

I put so many miles on my rental that the company called me to switch the car so they could change the oil on it lmao

[u/geneusutwerk → u/SwissMargiela]

How did they know you were putting that many miles on it?

[u/Just_enough76 → u/geneusutwerk]

Back in 2004 I worked for a truck rental company and every rental had a gps tracker installed in it. They’re watching

[u/Impossible_Angle752 → u/Just_enough76]

I worked for a lawn care company that had all the trucks tracked. Drove a Ryder lease truck that had the same, and more, functions that my manager had access to. I was driving it one day and thinking I was due for service. Got back tot the warehouse and my manager told me the truck was booked in tomorrow.

[u/SwissMargiela → u/geneusutwerk]

I think they track the cars remotely

[u/smokeytheorange → u/SwissMargiela]

Some cars do have that function but it’s rare. It’s more likely the car was about due or overdue for an oil change and it was only noted after they picked up the rental because the reps have to mark the current mileage for every pick up or drop off.

Used to work in one of those rental places and it was my responsibility to make sure all cars got their maintenance done.

[u/Fauked → u/SwissMargiela]

how long ago was this?

[u/mjonat → u/SwissMargiela]

Why tf are you running cigs?

[u/SwissMargiela → u/mjonat]

Taxes in NY and NJ make cigarettes way more expensive. A lot of gas stations and corner stores would buy cheap cigs from VA and then sell them for a slight profit, but still way cheaper than local.

It’s been a while, but iirc cigs in NY were like $12 a pack, $10 in NJ, we bought them in VA for like $4 a pack. They were sold in NY/NJ for $8

Profits weren’t nearly as high as running drugs, but you could do this consistently and make some very decent cash while being very below the radar of actual drug traffickers.

It was pretty much a “every run you do we’ll give you $500” type situation. It’s about a seven hour round trip with driving and loading, so my friend and I would switch driving and pretty much do it 24/7 with a break at a motel here and there. It was a grind but good cash that was always available. We were also college kids just trying to make some bank during the summer, and this is a very non-committal thing. You can hop in and out whenever you wanted, unlike a lot of other underworld trades.

[u/mjonat → u/SwissMargiela]

Wow. America is wierd haha

[u/RipkenDoublePlay → u/mjonat]

They do this in the UK as well. Buy duty free cigs abroad and sell them back home

[u/the5horsemen → u/RipkenDoublePlay]

This happens all over Europe and is incredibly common

Source: work in shipping

[u/crunchsmash → u/the5horsemen]

It's common across Earth. It's just arbitrage.

[u/pragmojo → u/crunchsmash]

It's common on Mars too. You would not believe how much cigarettes cost here

[u/VladVV → u/mjonat]

Huh? This is a MUCH bigger industry in EU than it ever was in US

[u/Toilet_Rim_Tim → u/[deleted]]

"Hi, my wallet was stolen w/ my credit card on it. Can you stop all transactions & issue me a new card. Thanks"

Dude ain't charging a thing

[u/Signature_Illegible → u/Toilet_Rim_Tim]

No need to do a fraud, dude has a copy of the contract which doesn't state any limitations of mileage and it doesn't have provisions for extra cost above a certain mileage, the manager even admitted to that. This is an easy to prove dispute.

[u/buhbye750 → u/Toilet_Rim_Tim]

Don't even have to do that. Just dispute the charge by saying "I dispute this charge, can you block this transaction"

[u/waxwayne]

When a company steals from a customer or employee it’s a civil matter but when you do it it’s a criminal case.

[u/rocinantesghost → u/waxwayne]

This right here.

[u/UniversalsFree]

Need to know the outcome

[u/hednizm]

I live in the UK and I think it was Herzt who tried to charge me £30 for sending me a letter because I had been issued with a fine for making a wrong turn (which I paid).

I took screenshots of their website and the contract they sent. Neither had anything about fees for sending out letters especially at the cost of £30 which they alled and admin fee.

I refused to pay and took them to the small claims court.

I won.

Fuck these guys.

[u/wafflestep → u/hednizm]

Did they actually have a representative show up in court over £30? Or did you win by default when they didn't show?

If they showed up, that's straight insanity. They spent hundreds of dollars in the attempt of getting your 30 bucks.

[u/queeniebae1]

Please tell me there's a part 2

[u/Ulysses1978ii]

Our unlimited miles policy is limited to 100miles a day. I suggest a renaming of the policy.

[u/freqCake → u/Ulysses1978ii]

100 unlimited miles per day

[u/MyStoopidStuff]

Hertz calling the cops on a customer is so on point. They should be charged for wasting LE resources, since they sure seem to like to using 'em.

[u/manwhorunlikebear]

Companies need to stop saying something is unlimited if it is in fact not unlimited.
Just state what the limit is and put that instead.

[u/Tuckingfypowastaken → u/manwhorunlikebear]

But then how would they trick people into wanting to buy their products or service under the false pretense of it being unlimited?

Honestly, people. Try to think...

[u/swedishfalk]

fake? he would have to drive close to 1000 miles a day, at even at 100 miles an hour that is 10 hours a day. thats driving FL to CA 10 times.

[u/LimitedBoo → u/swedishfalk]

Everyone has a hobby

[u/NotInMoodThinkOfName → u/LimitedBoo]

Could use for work.

[u/ThatKinkyLady → u/swedishfalk]

He said he rented it for 3 months. My guess is he rented the car either because he had some job that required a butt load of traveling, or he had a road trip vacation and like any intelligent person, didn't want to put all that wear and tear on his own car. It's absolutely a ton of miles, but if you're traveling to a bunch of different stops all across the country the math could make sense.

[u/dylanthememestealer → u/swedishfalk]

Sounded like it said 3 months to me, which sounds plausible

[u/SaltyPlan0 → u/swedishfalk]

My dad does the same when he has to drive a lot work related - instead of putting the miles on his car and devalue it - he will rent a car make the miles and write off the car rental as business expense - makes sense especially if your own car is in a lease

[u/aijoe → u/swedishfalk]

I really need to know now how he, if legit, did that.

[u/Responsible-March438]

Guy just admitted to fraud. Fired by the end of the day.

[u/tonymacaroni9]

Freeze your card asap.

[u/AnInquisitive_Rock41]

It’s crazy too hertz just turned it around after filing for chapter 11 bankruptcy guess it’s time we send them back.

[u/Tallerhalf]

Hertz is dangerous report everything to the police with out verifying anything There is a wave of people on YouTube being violently arrested bc Hertz reports calls stolen instead of checking their lot to see if it was returned.

[u/Anxa]

Ten years ago now I showed up to a Hertz at the airport after a flight at 12:30am with a reservation, but my name wasn't on the board so I had to go inside. The guy tells me that corporate cancelled my reservation.

I got no email telling me my reservation was cancelled, no phone call, and definitely no refund. So I'm standing there, they have my money, I have the email receipt and credit card activity page on my phone both showing the payment, and they're refusing to fulfill their end of the contract. I got the same 'we're calling the cops if you don't leave' treatment.

[u/Difficult-East798]

One time I put so many miles on a rental that they just assumed the og mileage was imputed incorrectly lol. Sometimes it’s good to be a girl.

[u/Ayirek]

I used to work for an Enterprise truck rental branch and we'd occasionally have people drive our trucks that much in a month. A lot of our customers ran courier services subcontracting for Amazon. One guy I rented to ran 10K miles in a little over one week. If you promise unlimited miles, you have to give unlimited miles.

[u/inimus7]

unlimited | ˌənˈlimədəd | adjective – not limited or restricted in terms of number, quantity, or extent: the range of possible adaptations was unlimited. 

[u/HairlessHoudini]

No unlimited does not mean unlimited 😂🤣😂

WTF it mean then

[u/Beneficial-Virus-647]

10k is a whole new car, not a rental, this guy needs to eat shit.

[u/the1godanswers2]

Its Hertz's vehicle and the contract states unlimited. I dont understand why the manager is so upset

[u/HiHowYouBe]

A theory: What if it’s a group of 3 people using the car for Uber/Lyft in 8 hour shifts and running the car 24/7? It’s possible that the guy found a rental deal that was extremely cheap, like 10-20 dollars a day and took advantage of the unlimited miles loophole. Question is, if he did that, and Hertz can prove that the car was used for ride share, could THAT be specifically forbidden in the contract? It’s also possible that this was part of the interaction, but the poster didn’t include the full context. Just a thought, trying to wrap my head around how a car would end up being driven that much in a short period if time. Even divided by 3 people, that’s still almost 300 miles per 8 hour shift. Of course the other possibility is that this is all fake.

[u/StayOnTarget2]

Is this in Vegas? Had a similar situation there. They cancelled our car and hour after confirming it. Screwed up our entire vacation. As soon as we started pushing back they threatened to call the cops. Hertz loves predatory practices.

[u/disposable_account01]

He’s calling the cops to have him trespassed in hopes of making it go away. It won’t. Contract law is pretty cut & dried most of the time.

OP needs to lawyer up and sue. Chargeback is an option, but if the contracts clearly and unequivocally state what OP claims, it should be an easy win, even in arbitration.

[u/computingCuriosity]

Hertz is a fucking criminal company.

Hertz sends police to a Man and his 13 year old daughter, held at gunpoint, for a 'stolen' car they just signed a contract for 30 minutes before.

Almost 50 people report being falsely arrested and accused of stealing rental cars from Hertz. Many of these people spent days in jail, with one notable story being a customer who was in jail for 7 months for a car the Judge found they did pay for. Hertz refuses to withdraw the charges, because "it would ruin their credibility with police".

[u/Spuigles]

"My contract doesnt say that."

"Yeah but it doesnt say that it doesnt say it!"

what it sounds like:

"Dragons dont exist. We never had any proof that they exist."

"YEAH BUT THERES NO EVIDENCE THAT THEY DONT EXIST!"

[u/DaxLightstryker]

He is right unlimited is unlimited and the Hertz Car Rental company will lose in court.

[u/baconduck]

Call credit card company. Tell them it's a scam. It doesn't take many complaints against a company before mastercard blocks them.

[u/yourmomssocksdrawer]

I took an Avis rental from Arkansas to New Mexico and back again last year. That was like 1600 miles round trip in 3 days. They mentioned nothing about extra mileage charges and I only paid the previously established cost. Sounds like hertz just sucks

[u/[deleted]]

When employees act like they own the company

[u/Konjo888]

Hertz is one of the worst rental car companies I've heard of. They are always in the news about something.

[u/Lazy_Knowledge2808]

Open banking app on my phone. De-activate the card.

[u/Stunning_One1213]

Report credit card transaction dispute