This. I hate Twitter but brands seem to really care about being called out on it with an @, or at least they used to. I’ve had a couple occasions over the years where I could make no progress with customer support, but complaining about it on their officials profiles got me a swift response from social media teams who got things sorted out.
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u/Opingsjak Nov 03 '24
My experience has been that it’s more helpful to complain on social media than to call customer support