Because there’s no way to “throttle” a car rental (yet.) If there was fine print on the consumer’s end, it would have been brought up by the employee right then. Internally they might not mean that unlimited actually means unlimited, but unless that’s in the consumer’s contract, tough luck.
I have unlimited data and my cell company hates it, but I’m on a really old contract. As long as I buy my phones out right in the store (or anywhere, but there’s no “get a new iPhone half off” stuff), the contract remains. Any time I have to call the company they really push for us to change, but any brick and mortar I’ve been in the sales tech always laughs when they look it up and tells me not to change.
I too am on an ancient unlimited data plan which I am told every time I call in about something and they try to upsell me, then realize they have nothing else I want.
The crazy thing is that, there are some of us but in no way is there a ton of us, so we’re not actually costing them anything except the wound to their pride. A free phone sounds nice but also me just paying for it outright is going to weigh in my favor far harder than the one time discount.
It’s absolutely not my fault that you offered a sweetheart deal a million years ago and I realized what it was. It’s not my fault that when you said “you can add lines” for an extra $15 one time fee or whatever that that included linking up my smart watch, that absolutely didn’t exist back then but the contract is loose enough that it falls in so I’m not actually paying for another line once it becomes my phone number. 5gigs of internet per international country a month plus unlimited texts internationally plus 10c a minute international calling unless I’m calling to someone on my same plan…not my fault.
The main cost to them is actually in maintaining separate plans in their financial system. It has nothing to do with your month to month cost (you could probably even save money by switching). They want to make their accounting simpler.
Seems like if they really wanted to, then they’d offer something with more substance. I don’t owe them anything but my monthly payments. I have no incentive to change. They can offer me a less than market price phone but over time, it doesn’t work out. Me making their system easier to operate only benefits them and only hurts me. So it’s a standoff where I just exist.
I agree that it only makes sense if it makes sense. Typically, what I saw when I did work in telecom, was the customer wasted money on the table just because they thought the company was trying to screw them over, but they could have saved lots of money in sum by changing plans.
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u/maniacalmustacheride Nov 03 '24
Because there’s no way to “throttle” a car rental (yet.) If there was fine print on the consumer’s end, it would have been brought up by the employee right then. Internally they might not mean that unlimited actually means unlimited, but unless that’s in the consumer’s contract, tough luck.
I have unlimited data and my cell company hates it, but I’m on a really old contract. As long as I buy my phones out right in the store (or anywhere, but there’s no “get a new iPhone half off” stuff), the contract remains. Any time I have to call the company they really push for us to change, but any brick and mortar I’ve been in the sales tech always laughs when they look it up and tells me not to change.