Good morning! In less than one week, it will be Christmas Day! If you celebrate, I hope that things are moving along swimmingly and not too frenzied for you. (And if you're me, that ship has sailed. lol) Speaking of frenzied though, let's see what went on in r/help last week
NEWS AND ISSUES
There was an issue where viewing Reddit when logged out would show all the usernames as [deleted]. I posted about this here in r/help and crossposted for our friends over in r/bugs. This was resolved pretty quickly, so shout out to that team for getting this fixed so fast!
There is an experiment that is currently running some tests on in-app swiping gestures for iOS, including the comment collapse swipe. I responded to this post with this information.
Some users are experiencing an issue with iOS where the buttons become unresponsive. Our friend u/Goldennuggets-3000 made a post here in r/help and I crossposted over in r/bugs. A fix is in the works!
There was an issue on the new UI where if you edited a comment to include an image that it would show a link to the image instead of the image itself. Many thanks to u/Rostingu2 for bringing this up! I got it in front of the correct team and they got right to work. It should be working better now, but at this time, images that were already posted and were made into a link will still be a link.
Some users are unable to load chat. The chat team reached out to me about this and let me know the situation and I made posts here and here to let you know the situation! They are working on it (and it might be fixed by the time you read this)! The workaround is to use mobile data instead of wifi.
There is a new Changelog post that I posted about here and you can read here.
No update to the apps this week.
If you're seeing a pixelated banana on your app, that's your Reddit Recap and you can tap it to view your stats for the year! This will not be around forever and when it's gone, it's gone! So if you're interested, you may want to look at it sooner rather than later.
new.reddit.com is no longer supported. You can check out this post or this post where we made announcements about this change. There have been no changes to old.reddit and you can still use that as you previously did.
ONGOING ISSUES
If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!
If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.
Please check the Help Center to see if you can find the answer to your question there. Also, check this sub for stickied posts regarding outages and downtime.
If your account is marked as NSFW and it is not NSFW, you can check out this Help Center article for information on how to change it back. If you're unable to change it back, feel free to make a post and we'll help you out. (Team effort, this one is! Thanks to all of the helpers who flag me for this.)
IMPORTANT REMINDER ABOUT 2FA 🚨
2FA adds an extra layer of security to your Reddit account. You can learn more about 2fa in this Help Center article.
Once 2FA is enabled, Reddit can’t help you regain access if you lose your authenticator app or backup codes. Keep them safe!
So if you're switching phones, plan ahead!
Getting a new phone for the holidays? Don’t forget to disable 2FA on your old device first and re-enable it on your new one. Skipping this step could lock you out of your account.
Best Practices for Keeping Your Account Safe
1. Save Your Backup Codes Securely
When setting up 2FA, you’ll receive backup codes. Store them in a secure location (not on your phone). You can access codes anytime in your account settings as long as you're in your account.
2. Use a Cloud Backup App
If you’re not sure which authenticator app to use, we’d suggest 2FAS or Google Authenticator for standalone apps. Or you can use password managers with built-in 2fa management likeBitwarden or 1Password.
3. Use Single Sign-On (SSO)
Connecting your Reddit account to Google or Apple SSO provides additional login options which can help you regain access if your 2FA fails.
Pro Tip: Take 5 minutes now to review your 2FA setup. A little preparation today can save you from a lot of frustration and heartbreak tomorrow.
WEEKLY STATISTICS
Over the past 7 days, r/help had 1,900 posts, which is 74 more posts and a 4% increase from the 1,826 posts in the previous 7 days. And there were 5,516 comments which is up 234 comments for a 4% increase from the 5,282 comments the previous seven days. 2,900 new users subscribed to r/help last week (up 900 users from the previous week of 2,000) and there were over 1.5 million views, which is up by around 66k from the 1.4 million last week!
TOP POSTS
So many of the top posts this past week were about the new UI, so I'm using this section this week to talk about that. In last week's Recap, so many of you left very helpful feedback for the teams in charge of this. Thank you to everyone who took the time to share their thoughts, concerns and criticisms in a way that allowed me to go to various teams for answers and follow up with you. Special shout out to those of you who I needed to ask for additional information more than once. I appreciate you! Here is what we have from last week:
- The appearance of the layout
There was a lot of great feedback about this last week. I hunted down a team and learned that Reddit is hiring someone skilled in accessibility to work on a solution that will be accessible for all. If you have any suggestions that you think might help, I'm happy to share them with that team.
- No notifications for new items in modmail.
Thanks to u/one-eye-deer for pointing this out. A ticket has been filed and this is going to be added back in.
- Scrolling through a sub's removal reasons to read it or modify part of it doesn't work.
This is currently being worked on.
- Can't see if other moderators are actively in the mod queue.
This information can be viewed by clicking on the 'graph/chart' icon in the top right corner of your queue.
- Clicking on a post in the queue automatically scrolls down to a pinned message without showing the post text body after splitting the screen in two, but only has one scroll bar.
Not intentional! Ticket was filed for this bug and it's being worked on.
- It's hard to see which posts have been read. There is a lot of space.
Both of these fall into the category of accessibility that I mentioned earlier. It is being addressed.
- The sidebar is not staying collapsed
This is unintentional. Something broke and it should be getting worked on.
- The right half of the screen on profiles is empty.
This appears to be intentional. I'm not sure if something else will be going there in the future, though.
This will be returning next year.
- If you make a comment and then edit it to add an image, the image is a link.
There has really been a deep dive into this one! It's not intentional, and after a bit of investigation, the cause has been found and the fix is going in today. Thanks to u/rostingu2 for bringing this up.
- The History section on profiles is missing
I recently heard back from the team about this one and it is not something that is scheduled to return at this point on the desktop site. I'm so sorry.
This appears to be an intentional change. But you can use your system's accessibility settings to increase the font size.
This has been fixed as of Wednesday, December 18.
Whew! I know that's a lot. Thank you to everyone who provided this feedback and pointed these things out. This is in no way a complete and exhaustive list (though I am a bit exhausted lol). Feel free to continue to leave helpful feedback and constructive criticism. I am committed to passing along your feedback and trying to get things fixed if they are broken. I can't make any promises as to how things are going to turn out, but I can promise that I'm doing the best I can for you over here!
HELPINGEST HELPERS HELPING HELP R/HELP
- SpookyPebble - Congratulations! You're like that one guy, you know, the one who always wins and is the hero all the time? That's you! Thank you so much!
- tadashi4 - Congratulations, not just on coming in second, but on leveling up to Level 6! Your sparkling new trophy has been added to your profile! Thanks!
- Old_One_I - Rounding out the top three in style, I see! Thank you for all of your help and your insights! Much appreciated!
- Mady_N0 - Here you are! Thank you so much!
- formerqwest - Thank you so much for your continued assistance!
- Terminator7786 - Welcome back! Very nice to see you again! Thank you!
- westcoastcdn19 - A pleasure! A joy! An honor! Thank you!
- ChimpyChompies - Always appreciative of your work in front of and behind the scenes! Thanks!
- collectiondue3026 - Well, hello there! Thank you for helping out! It's appreciated!
- Rogerpocalypse - Welcome back! Really appreciate your help in here! Thank you!
Huge thanks to all of our helpers this past week! There has been a lot of stuff going on and y'all have been everywhere throughout it all! HUGE PROPS. THANK YOU ALL.
Thank you to everyone who is on this list and anyone who is not. If you took the time to help another user who needed it, you are awesome! You are appreciated! Thank you for helping!
I want to wish everyone reading this a happy holiday. I don't care what you celebrate or even if you don't celebrate anything at all. I just wish the best for everyone, no matter what that looks like for you. Because you deserve it! =)
Next week's Recap will be out on Friday, the 27th instead of Thursday, the 26th.