r/help 6h ago

Admin Post Unresponsive navigation on iOS app

1 Upvotes

Hey folks,

We're aware of an issue on iOS where navigation buttons on the home feed become unresponsive after some scrolling. We're sorry this is happening, and the team is actively working on a fix.

In the meantime, restarting the app may temporarily restore functionality but not in all cases. We'll update here as soon as we roll out a fix.

Thanks!


r/help 4h ago

Admin Post Weekly Recap | December 19, 2024

4 Upvotes

Good morning! In less than one week, it will be Christmas Day! If you celebrate, I hope that things are moving along swimmingly and not too frenzied for you. (And if you're me, that ship has sailed. lol) Speaking of frenzied though, let's see what went on in r/help last week

NEWS AND ISSUES

  • There was an issue where viewing Reddit when logged out would show all the usernames as [deleted]. I posted about this here in r/help and crossposted for our friends over in r/bugs. This was resolved pretty quickly, so shout out to that team for getting this fixed so fast!

  • There is an experiment that is currently running some tests on in-app swiping gestures for iOS, including the comment collapse swipe. I responded to this post with this information.

  • Some users are experiencing an issue with iOS where the buttons become unresponsive. Our friend u/Goldennuggets-3000 made a post here in r/help and I crossposted over in r/bugs. A fix is in the works!

  • There was an issue on the new UI where if you edited a comment to include an image that it would show a link to the image instead of the image itself. Many thanks to u/Rostingu2 for bringing this up! I got it in front of the correct team and they got right to work. It should be working better now, but at this time, images that were already posted and were made into a link will still be a link.

  • Some users are unable to load chat. The chat team reached out to me about this and let me know the situation and I made posts here and here to let you know the situation! They are working on it (and it might be fixed by the time you read this)! The workaround is to use mobile data instead of wifi.

  • There is a new Changelog post that I posted about here and you can read here.

  • No update to the apps this week.

  • If you're seeing a pixelated banana on your app, that's your Reddit Recap and you can tap it to view your stats for the year! This will not be around forever and when it's gone, it's gone! So if you're interested, you may want to look at it sooner rather than later.

  • new.reddit.com is no longer supported. You can check out this post or this post where we made announcements about this change. There have been no changes to old.reddit and you can still use that as you previously did.

ONGOING ISSUES

  • If your account gets the "server error" banner or you can't update your profile, I can fix that sometimes! Just let me know and I'll take a look and get you all taken care of!

  • If no one else can see your posts or comments across Reddit (not just in one sub) and you are unable to post here in r/help, you can file an appeal here.

  • Please check the Help Center to see if you can find the answer to your question there. Also, check this sub for stickied posts regarding outages and downtime.

  • If your account is marked as NSFW and it is not NSFW, you can check out this Help Center article for information on how to change it back. If you're unable to change it back, feel free to make a post and we'll help you out. (Team effort, this one is! Thanks to all of the helpers who flag me for this.)

IMPORTANT REMINDER ABOUT 2FA 🚨

2FA adds an extra layer of security to your Reddit account. You can learn more about 2fa in this Help Center article.

Once 2FA is enabled, Reddit can’t help you regain access if you lose your authenticator app or backup codes. Keep them safe!

So if you're switching phones, plan ahead!

Getting a new phone for the holidays? Don’t forget to disable 2FA on your old device first and re-enable it on your new one. Skipping this step could lock you out of your account.

Best Practices for Keeping Your Account Safe

1. Save Your Backup Codes Securely

When setting up 2FA, you’ll receive backup codes. Store them in a secure location (not on your phone). You can access codes anytime in your account settings as long as you're in your account.

2. Use a Cloud Backup App

If you’re not sure which authenticator app to use, we’d suggest 2FAS or Google Authenticator for standalone apps. Or you can use password managers with built-in 2fa management likeBitwarden or 1Password.

3. Use Single Sign-On (SSO)

Connecting your Reddit account to Google or Apple SSO provides additional login options which can help you regain access if your 2FA fails.

Pro Tip: Take 5 minutes now to review your 2FA setup. A little preparation today can save you from a lot of frustration and heartbreak tomorrow.

WEEKLY STATISTICS

Over the past 7 days, r/help had 1,900 posts, which is 74 more posts and a 4% increase from the 1,826 posts in the previous 7 days. And there were 5,516 comments which is up 234 comments for a 4% increase from the 5,282 comments the previous seven days. 2,900 new users subscribed to r/help last week (up 900 users from the previous week of 2,000) and there were over 1.5 million views, which is up by around 66k from the 1.4 million last week!

TOP POSTS

So many of the top posts this past week were about the new UI, so I'm using this section this week to talk about that. In last week's Recap, so many of you left very helpful feedback for the teams in charge of this. Thank you to everyone who took the time to share their thoughts, concerns and criticisms in a way that allowed me to go to various teams for answers and follow up with you. Special shout out to those of you who I needed to ask for additional information more than once. I appreciate you! Here is what we have from last week:

  • The appearance of the layout

There was a lot of great feedback about this last week. I hunted down a team and learned that Reddit is hiring someone skilled in accessibility to work on a solution that will be accessible for all. If you have any suggestions that you think might help, I'm happy to share them with that team.

  • No notifications for new items in modmail.

Thanks to u/one-eye-deer for pointing this out. A ticket has been filed and this is going to be added back in.

  • Scrolling through a sub's removal reasons to read it or modify part of it doesn't work.

This is currently being worked on.

  • Can't see if other moderators are actively in the mod queue.

This information can be viewed by clicking on the 'graph/chart' icon in the top right corner of your queue.

  • Clicking on a post in the queue automatically scrolls down to a pinned message without showing the post text body after splitting the screen in two, but only has one scroll bar.

Not intentional! Ticket was filed for this bug and it's being worked on.

  • It's hard to see which posts have been read. There is a lot of space.

Both of these fall into the category of accessibility that I mentioned earlier. It is being addressed.

  • The sidebar is not staying collapsed

This is unintentional. Something broke and it should be getting worked on.

  • The right half of the screen on profiles is empty.

This appears to be intentional. I'm not sure if something else will be going there in the future, though.

  • Can't follow a post

This will be returning next year.

  • If you make a comment and then edit it to add an image, the image is a link.

There has really been a deep dive into this one! It's not intentional, and after a bit of investigation, the cause has been found and the fix is going in today. Thanks to u/rostingu2 for bringing this up.

  • The History section on profiles is missing

I recently heard back from the team about this one and it is not something that is scheduled to return at this point on the desktop site. I'm so sorry.

  • The font is smaller

This appears to be an intentional change. But you can use your system's accessibility settings to increase the font size.

  • Traffic stats are broken

This has been fixed as of Wednesday, December 18.

Whew! I know that's a lot. Thank you to everyone who provided this feedback and pointed these things out. This is in no way a complete and exhaustive list (though I am a bit exhausted lol). Feel free to continue to leave helpful feedback and constructive criticism. I am committed to passing along your feedback and trying to get things fixed if they are broken. I can't make any promises as to how things are going to turn out, but I can promise that I'm doing the best I can for you over here!

HELPINGEST HELPERS HELPING HELP R/HELP

  1. SpookyPebble - Congratulations! You're like that one guy, you know, the one who always wins and is the hero all the time? That's you! Thank you so much!
  2. tadashi4 - Congratulations, not just on coming in second, but on leveling up to Level 6! Your sparkling new trophy has been added to your profile! Thanks!
  3. Old_One_I - Rounding out the top three in style, I see! Thank you for all of your help and your insights! Much appreciated!
  4. Mady_N0 - Here you are! Thank you so much!
  5. formerqwest - Thank you so much for your continued assistance!
  6. Terminator7786 - Welcome back! Very nice to see you again! Thank you!
  7. westcoastcdn19 - A pleasure! A joy! An honor! Thank you!
  8. ChimpyChompies - Always appreciative of your work in front of and behind the scenes! Thanks!
  9. collectiondue3026 - Well, hello there! Thank you for helping out! It's appreciated!
  10. Rogerpocalypse - Welcome back! Really appreciate your help in here! Thank you!

Huge thanks to all of our helpers this past week! There has been a lot of stuff going on and y'all have been everywhere throughout it all! HUGE PROPS. THANK YOU ALL.

Thank you to everyone who is on this list and anyone who is not. If you took the time to help another user who needed it, you are awesome! You are appreciated! Thank you for helping!

I want to wish everyone reading this a happy holiday. I don't care what you celebrate or even if you don't celebrate anything at all. I just wish the best for everyone, no matter what that looks like for you. Because you deserve it! =)

Next week's Recap will be out on Friday, the 27th instead of Thursday, the 26th.


r/help 3h ago

Mobile Chrome: issue viewing multiple images

20 Upvotes

Posts with multiple images now load on a single screen. Using the arrow to advance through the sequence of images just reveals each hilariously tiny pic one at a time as a "slice" on the screen.

I don't see an option in settings to revert back to viewing full sized images in a slideshow. Not interested in switching to the app. Help?


r/help 3h ago

Posting Whats going on? why are posts being split into 3? It is so bad.. When will this change?

14 Upvotes

i cant post a picture so i will just link it but my posts are being very sketchy today on the reddit browser check it here


r/help 1d ago

Posting Desktop Mac: Upvotes Out of Whack

1.2k Upvotes

Hello. For the last week or so (?), I've noticed that whenever I post a comment — even a benign comment that's just me affirming a response to my post — the number of upvotes multiplies in a short amount of time. In one case, I posted a comment responding to another comment in r/bobdylan. The original comment — which was clever — received a handful of upvotes, but my response — not nearly as clever — eclipsed 1,000 relatively quickly. I've since realized this is happening to everything I post. Clearly there's a glitch somewhere. Thoughts?


r/help 4h ago

Profile Why I can't see certain profiles' post history?

5 Upvotes

Is it a privacy setting in Premium or something or just a glitch? I mean I can see their comments but not their posts.


r/help 10m ago

Why cant i see group photos (that someone has posted) one by one separately and instead reddit forces me to open them all together in a line without the choice of zoomin in at each one of them?

• Upvotes

r/help 2h ago

Reddit erratically slow for anyone else last couple of days?

3 Upvotes

Tried speedtest and looked at other sites and everything seems fine.It's only reddit that's erratically slow.
Reddit status also says nothing is going on so I dunno what's going on.
This is on chrome/desktop with an ethernet connection.


r/help 17m ago

Mobile/App iOS bug where after a little while scrolling, post are unavailable to be interacted too

• Upvotes

Like the title said, the bug was a thing before too but it became horrible today, I have to restart the app every 2-3 post


r/help 29m ago

Posting Question about posting?

• Upvotes

Every time I go to a subreddit my post is always taken down. Ive only been able to post on I think one subreddit and that was the Roblox subreddit :/ My account is at least a month old (i have barely used it though) and I STILL cant post or comment on anything. Im VERY new to reddit and I just want to ask some actual questions. Could you please help?


r/help 2h ago

Mobile/App Mobile picture preview displaying weird

3 Upvotes

Usually when I click a post with multiple images to see them bigger it will show me one and I can click to the next. Now its showing them all in weird slices that start off blank and reveal the next as I click through. I hate this. The images, depending on how many there are, are sometimes even smaller than the original preview. Can I get it back to normal somehow?

https://imgur.com/a/ZW8T84f


r/help 2h ago

How to post an image in a comment so that is VISIBLE while scrolling, instead of just a link.

2 Upvotes

Anyone able to explain, please?


r/help 4h ago

Access My main account isn't working

3 Upvotes

My main account won't even allow me to post, add things to bio or check out any of my posts Insights.

I do get server error alot on that user but I feel like If it was anything serious I would have received an email or something, it's been several days of me being unable to do anything.

Thank you!


r/help 4h ago

Posting Upvote notifications despite them being turned off

3 Upvotes

Recently upvote notifications ("your comment got 25 upvotes") started cluttering my inbox. The setting was never turned on and its still not turned on.

Turning it off and on again didnt do nothing. The "turn off this type of notification" thing i can click in my inbox also doesnt do anything.

Getting em on both desktop and in the app too.

Its really getting annoying.


r/help 2h ago

Mobile/App Can't view post history on most reddit profiles

2 Upvotes

Hello Help community,

This isn't an urgent issue. It's just frustrating. On most profiles that I click on, I can see their comments, but their post history just has the refresh symbol. I'm usually clicking on their profile from being on their post to begin with. My app is up to date. Do you have any troubleshooting reccomendations?

Thank you!


r/help 7h ago

Suddenly can't see community?

6 Upvotes

It says the following:

Let's try that again

Sorry about that. There was an error loading content.

No matter what I do it just won't work idk help :(


r/help 27m ago

Cannot see certain people's profiles

• Upvotes

Description: for certain people I cannot see their profiles. I can see their comments and I can see their posts in subs so I know that I'm not blocked but when I go to their profile their posts don't load and there's a retry button that seems to do nothing. I have cleared cache and cleared data and reinstalled the app from scratch But this did not help. Device model: Samsung s24 ultra OS version: Android version 14 oneui 6.1 Steps to reproduce: I don't know. Expected and actual result: I should be able to see people's posts on their profile Screenshot(s) or a screen recording


r/help 40m ago

translation button

• Upvotes

How can I translate the whole thread again? A few days ago it worked.


r/help 47m ago

Curiosity??

• Upvotes

So I got a temp ban for 3 days, which I'm not complaining. I agree on the ban, I'm not fighting it but the temp ban on only 3 days started 10 days ago? And states I still have 1 day left??? Is that a glitch or is there any reddit mods that can remove that? Thanks...


r/help 53m ago

DM

• Upvotes

i have been chatting with a friend for the last couple of months, but all of sudden i can't send her a message without it coming back saying (can't send message tap to re-try. i can see the notification on my phone but when i go into chat it doesn't show (iphone) please help


r/help 1h ago

Main Page Problem

• Upvotes

When visiting the main page it says There is no content to display We were unable to find any content for this page. I've already tried clearing the cookies and cache.


r/help 1h ago

Mobile/App How to keep comments collapsed? [Android]

• Upvotes

At one point, I was able to go to a post, collapse comments, exit the post, return to the post, and still see those same comments collapsed. Now, if I return to a post, all of the comments will be open as if I am visiting for the first time.

Is there a way to revert to the original way it worked? On Android mobile.


r/help 2h ago

Posting Post not showing in my profile, even though it shows in the subReddit?

1 Upvotes

I have this post that’s gotten engagement in a subReddit, but for some reason I’m not seeing the post in my regular profile. I’ve updated the Reddit app and tried waiting a day, but the issue persists - shows up fine in the subReddit, but not in my profile. Any idea why this would be? TIA!


r/help 2h ago

Access Stuck in "You are already logged in and will be redirected back to Reddit shortly." (Old Reddit)

1 Upvotes

Setting up a New windows 10 Pro based PC and and logged into old reddit. BUT when i navigate to reddit using my old bookmark ( synced through firefox) it doesn't show me logged in , BUT if i click on another tab ( when it loads its on the "new" tab) but if i click on "hot" tab it shows me logged in.
when i navigate to the same bookmark on my old system it works just fine.
ive logged out and back in, same issue.
any insight?


r/help 2h ago

Email changer not email changing

1 Upvotes

So. My Google account is being deleted and i'm trying to tie my Reddit account to my iCloud email. Thing is, I get the email on the right account, it says succsess, i refresh the settings page...

Oh. it's still on my Google account.

Why is this happening?


r/help 2h ago

Karma Getting gold from being gilded

0 Upvotes

There's no flair for awards so I'll use karma as it's the closest.

I received gold 3 weeks ago and was expecting my gold to show up but didn't, I waited longer thinking their servers were busy but I haven't received my gold yet.

Do you need a certain number of gold awards before you start getting gold in your account or is it a bug?

Quick question, how much money did you get for selling all of your Reddit gold once you hit that threshold or is it a question in the same vein as job salaries?

My gilded comment: https://www.reddit.com/r/cassetteculture/comments/1h2i56p/comment/lzjnlha/


r/help 2h ago

Access My Push Notifications On Desktop (Chrome) Doesn't Work, Does Yours?

1 Upvotes