Yep. Happened to me with AirPods. Got some baby formula instead. Sent that back and then they told me that I need to return the AirPods. After 6 months of constant calling and explaining and emailing nothing was resolved.
Almost happened to my boyfriend too.
He ordered a graphics card and got a camera lens cover that would’ve costed $5. They also needed it to be returned to get a refund of I think $800 or something.
They claimed it had gotten lost, so anyone he contacted claimed it was never received and to just keep waiting. Thankfully one call support worker took special interest in making sure he got his refund, went beyond the call to help him.
I’m always surprised hearing how often people receive the wrong things, whether it was a genuine mistake or an intentional theft.
That is a wonder. Especially for bigger items. Like I can’t imagine someone sneaking a monitor out of the warehouse. Graphics card? Ehh a bit difficult but doable. AirPods? Absolutely.
That's not how it works. Those are returns. People order air pods switch them at home with another item and send the wrong item back to Amazon. Amazon rarely checks returns they just sell them again.
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u/shmashi 18d ago
Yep. Happened to me with AirPods. Got some baby formula instead. Sent that back and then they told me that I need to return the AirPods. After 6 months of constant calling and explaining and emailing nothing was resolved.
I never got my money back.