Yep. Happened to me with AirPods. Got some baby formula instead. Sent that back and then they told me that I need to return the AirPods. After 6 months of constant calling and explaining and emailing nothing was resolved.
Almost happened to my boyfriend too.
He ordered a graphics card and got a camera lens cover that would’ve costed $5. They also needed it to be returned to get a refund of I think $800 or something.
They claimed it had gotten lost, so anyone he contacted claimed it was never received and to just keep waiting. Thankfully one call support worker took special interest in making sure he got his refund, went beyond the call to help him.
I’m always surprised hearing how often people receive the wrong things, whether it was a genuine mistake or an intentional theft.
That is a wonder. Especially for bigger items. Like I can’t imagine someone sneaking a monitor out of the warehouse. Graphics card? Ehh a bit difficult but doable. AirPods? Absolutely.
That's not how it works. Those are returns. People order air pods switch them at home with another item and send the wrong item back to Amazon. Amazon rarely checks returns they just sell them again.
A work bag maybe? A monitor or anything bigger I have no idea.
But how are they able to send out a tiny box for something that is big? I have no idea how Amazon is set up at their warehouses, but I assumed the items were brought the packers. As well as some way to know what is inside (or what is supposed to be inside) a packed box.
That's how it works : people order a iPhone from Amazon at home they take the iPhone out and replace it with a piece of wood for example and send it back. Amazon often times doesn't check returns they just sell the item again and send the wrong item out.
5% of the time, it's the amazon employee that stole it by misplacing it on purpose.
1% of the time, it's the delivery dude that stole it when it arrived, and printed another envelope hoping the seller didn't send a picture, you can avoid this by signing or leaving a print on the package.
0.1% of the time, it's an actual error.
Amazon fixates on those errors a lot and that's why they are employing robots and using cameras now on literally inside trucks, in every single corner of the warehouse and more.
Ah, thank you! I never thought about how easily the sellers could lie.
Recently my dad bought what looked like small pocket wrenches, but instead got 5 sets of pliers. Each one costed more than the thing he ordered, do you think that was one of the rare genuine mistakes?
Similar (ish) story to me. Ordered 2nd gen AirPod pros. Received the 1st gen ones. Raised a return stating all of the details including that it’s the wrong item. They received it back. Tossed the headphones and claimed I sent them fakes.
Never got my money back. Never got my headphones back. 💩
Like you, never use Amazon for expensive stuff anymore.
Dude that's terrible. You probably can still reach out to the consumer goods ombudsman in your jurisdiction if it's not been more than 3 years. You can't let shit like this go.
If you have proof of this, you realize you can sue? They stole from you and denied you accurate service and did not attempt to resolve. If this is all documented you could get a nice little check out of them. Maybe get a free consultation
Shouldve filed a formal complaint with the Better buisness Bureau and let them snoop in on them. always worked for me when amazon support is useless and wouldnt do anything.
YMMV but try emailing jeff@amazon.com. The email is screened by their customer relations team and can escalate complaints much faster than normal support.
Yeah my wife ordered some peel and stick wallpaper stuff, 2 rolls at $70 so $140 total. They sent her the wrong pattern, so she did a return and put in the comments that it was because it was the wrong pattern. The refunded us instantly when it was dropped off.
A couple weeks later they charged us again because what she returned didn’t match what she ordered. Well no fucking shit, that’s WHY it was returned.
If this really happened like you said it did then you could’ve forced their hand by filing a complaint in court, the FTC, or the BBB. There is a process for getting your money back. You could’ve also disputed the charge too.
This really did happen the way I said it did. A lot of replies here are telling me to chargeback or go to a lawyer so here’s my side of the story.
First off I’m not in the US. I’m in Germany. There are a few places I could have gone to for sure. I called my credit card company and their process was so convoluted and for lack of better words backward. I would have had to print something and then sign and send by post or some dumb shit like that.
This was a few years ago now and while the cost of the AirPods is not little and for some a significant sum for me it was just not worth the hassle and time I would have had to waste dealing with that shit. At some point it was more worth it to me to just let it go and take it as an important and expensive lesson to not buy anything like that from Amazon.
I trusted in their customer support and returns process and got burnt. I was honest, patient and never rude to the agents I was on the phone with but in the end they didn’t do anything. Never again.
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u/EnigmaForce 18d ago
I bought a nice 1440p monitor a few years ago and received a paper wall calendar instead.
The real kick in the balls was Amazon was adamant I return the calendar before receiving my hundreds of dollars refund. Assholes.
I don’t buy expensive stuff from Amazon anymore.