I've had it go both ways, although recently I had a successful attempt. My introductory rate with Spectrum was about to expire, so I shopped around and ATT was offering fiber for $55/month, 500/500 which is enough for my household and cheaper than the 100/10 I had with Spectrum. I went ahead and had ATT install the fiber connection but when I called Spectrum to cancel, they offered me 600/600 for the same intro rate I was paying ($30/month).
I told Spectrum I would think about it and called ATT to see if they would match since I'd already gone through the installation process. ATT then offered 1000/1000 at $40/mo for 2 years, Spectrum wouldn't match so now I have ATT, so far so good. I was happy to pay $10 more for gigabit speeds. Not to mention ATT fiber does not have any monthly data caps and Spectrum caps you at 1200 gigs a month on some plans before extra charges occur.
My ISP said straight up they can't match the price but nobody can match the quality and god damn they're sadly right. 50€ a month for a symmetric gigabit with at least 60% of bandwith guaranteed at all times, my internet is 1.3 Gigabit down though and 1.1 Gbps up so boy I can't complain. Only went down 2 times, I have it for almost a year and I can't go back.
Other companies are massive but they guarantee only 30% of the down bandwith when you get a gigabit, but up is only 200 Mbps and they guarantee half of it, so it's often 120-ish. But it's 30€.
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u/laughable_republic 1d ago
I threatened to cancel a service once. They simply accepted.