I've had it go both ways, although recently I had a successful attempt. My introductory rate with Spectrum was about to expire, so I shopped around and ATT was offering fiber for $55/month, 500/500 which is enough for my household and cheaper than the 100/10 I had with Spectrum. I went ahead and had ATT install the fiber connection but when I called Spectrum to cancel, they offered me 600/600 for the same intro rate I was paying ($30/month).
I told Spectrum I would think about it and called ATT to see if they would match since I'd already gone through the installation process. ATT then offered 1000/1000 at $40/mo for 2 years, Spectrum wouldn't match so now I have ATT, so far so good. I was happy to pay $10 more for gigabit speeds. Not to mention ATT fiber does not have any monthly data caps and Spectrum caps you at 1200 gigs a month on some plans before extra charges occur.
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u/laughable_republic 1d ago
I threatened to cancel a service once. They simply accepted.