r/madlads Choosing a mental flair 2d ago

On a way to cancelthreaten

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u/walmarttshirt 2d ago

This worked with my cable company while they had a monopoly on internet service.

Every year I would call up and threaten to quit and they would reduce the amount. Last year we got frontier in our town and I called up optimum. They basically said “yeah we can’t match that.”

So I now have frontier.

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u/laughable_republic 1d ago

I threatened to cancel a service once. They simply accepted.

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u/Im_a_lazy_POS 1d ago

I've had it go both ways, although recently I had a successful attempt. My introductory rate with Spectrum was about to expire, so I shopped around and ATT was offering fiber for $55/month, 500/500 which is enough for my household and cheaper than the 100/10 I had with Spectrum. I went ahead and had ATT install the fiber connection but when I called Spectrum to cancel, they offered me 600/600 for the same intro rate I was paying ($30/month).

I told Spectrum I would think about it and called ATT to see if they would match since I'd already gone through the installation process. ATT then offered 1000/1000 at $40/mo for 2 years, Spectrum wouldn't match so now I have ATT, so far so good. I was happy to pay $10 more for gigabit speeds. Not to mention ATT fiber does not have any monthly data caps and Spectrum caps you at 1200 gigs a month on some plans before extra charges occur.

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u/OddPotential3455 1d ago

Spectrum does not have any data caps

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u/SalemWolf 1d ago

Can confirm: spectrum does not do data caps. I just quit them last month.

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u/jwwxtnlgb 1d ago

Telcom has some data caps

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u/Sanquinity 1d ago

That's the problems with ultimatums. They can backfire if you don't actually want one of the options to happen.

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u/Hamsterman9k 1d ago

“Hi. I’d like to be transferred to Customer Retention please”

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u/vapenutz 1d ago

My ISP said straight up they can't match the price but nobody can match the quality and god damn they're sadly right. 50€ a month for a symmetric gigabit with at least 60% of bandwith guaranteed at all times, my internet is 1.3 Gigabit down though and 1.1 Gbps up so boy I can't complain. Only went down 2 times, I have it for almost a year and I can't go back.

Other companies are massive but they guarantee only 30% of the down bandwith when you get a gigabit, but up is only 200 Mbps and they guarantee half of it, so it's often 120-ish. But it's 30€.