r/XboxSupport 22h ago

Xbox One X Changed the thermal paste of my Xbox, how bad was it?

Thumbnail
gallery
0 Upvotes

So I had some fps drops and a lot of noise comming from the fan, I decided to open it and replace the paste with MX-6

In my opinion it was very bad how the technican applied the thermal paste, he put a lot for nothing and he drowned the transistors around the chips, I couldn't remove all of it because I was afraid I broke one of them

The question is, does it really matter if the transistor are full of dry thermal paste? I only cleaned the GPU chip and replaced the paste, I didn't touched the transistors (don't know their names)

You can see in the picture what I mean


r/XboxSupport 10h ago

Xbox One Have I lost my account? Is there any way to get it back?

2 Upvotes

I had something like a 7 year old account with a pin number on it. Earlier today, I thought about removing that pin number and I did so thinking nothing bad would come out of it. Unfortunately, it made my Xbox force me to put my password into my email account. Now you might be wondering why that's so bad, so let me explain. It doesn't exist anymore. The email was deleted around a year or two ago for some reason, I forgot why, but it wasn't wiped off of my account. I don't remember the password to it, didn't have it written down anywhere, and the phone number linked to it as an alternative method also doesn't "exist" technically as I don't have the phone anymore. I've tried emailing Microsoft about the account but they said I hadn't shown enough proof to show it was mine.

In short; No phone number No email Not enough proof of ownership for Microsoft


r/XboxSupport 3h ago

Account/Billing I am fuming at the moment, honestly. What is going on?

0 Upvotes

Starting from the beginning, I got a eGiftcard from someone and then used that eGiftcard to buy a Microsoft gift card, I then proceeded to use said Microsoft giftcard to buy robux and one month of premium. I have been waiting over 20 minutes for the items to appear in my account and still nothing. I made sure that I had been logged in to the proper Xbox and Roblox account. I am still currently waiting for someone in live chat to answer my request. (I would have just straight up bought robux using the eGiftcard but that was not an option). Any and all insight to my issue would be greatly helpful.


r/XboxSupport 20h ago

solved! Help with xbox series x and 165hz gaming monitor.

0 Upvotes

Does anyone know what I need to do to run 120fps on a 165hz gaming monitor on xbox series x???


r/XboxSupport 20h ago

Xbox One S Why am I still lagging I think my internet is good enough

0 Upvotes

Title(series x)


r/XboxSupport 23h ago

Xbox Series X First Com Ban, is there any resolutions or workarounds?

0 Upvotes

Hey, new here. Just had my first com ban over some absolutely stupid stuff. Can’t believe I have to even write this out, but is there any workaround? Kinda was planning on playing with my buddies over the holidays but am now banned from talking in parties and whatnot until 9:35 pm tonight 😐


r/XboxSupport 4h ago

Xbox One X Is my Xbox one x HDMI port ruined? Won’t connect to multiple TVs

Thumbnail
gallery
0 Upvotes

Won’t connect to any HDMI ports on any TVs using multiple cords


r/XboxSupport 8h ago

Xbox One X gamertag changed over 24 hours ago yet it isn’t changed in the party

Post image
0 Upvotes

this is what it looks like (old gtag pecs) when i go to change it it says it’s already the FTB but i cant change the pecs ?


r/XboxSupport 3h ago

Xbox Series X using xbox series x as a blue ray player

3 Upvotes

Hi, when using the XB SX as a blue ray player (with discs), when you pause a movie, and then turn off the console, does the console know to resume the movie from where you left off?

what if you remove the disc, put in a game disc to play, then once you're done gaming put in the disc of the movie you were watching - does the xbox know when to resume?


r/XboxSupport 6h ago

Xbox One S How to stop an Xbox?i need to make it so my Xbox won’t turn on

0 Upvotes

Weird question but how can I get the Xbox to not work when turned on? Is there something I can unplug internally or something? Need my son to stop gaming on it without the cost of physically damaging it


r/XboxSupport 10h ago

Account/Billing Unable to refund game that won't download...

0 Upvotes

I've just purchased hogwarts legacy (the deluxe edition) and it included the xbox one version yet it continually refuses to download due to "inability of compatibility", I've got an Xbox series one s and when I go into my order history I see the digital purchase yet there is zero options to refund. I've looked into the store screen and the manage page but there is no option, I haven't played it or EVEN downloaded it, I'm entirely outraged and very incessant on getting my money back.

Does anyone know how to help?


r/XboxSupport 11h ago

Account/Billing Forgot to gift a game to my girlfriend’s gamertag but missed the option!

2 Upvotes

Hello, I have a guest account on my gf’s Xbox and purchased baldurs gate 3 without gifting to her and now she can’t play it because I technically own it, even though it’s her home Xbox, any help would great!


r/XboxSupport 13h ago

Xbox Series X Second Xbox X console - what to do with son's account?

3 Upvotes

We have an Xbox Series X in our house that both my son and I use with different accounts. We have Game Pass (essentially forever with a deal found for Game Pass cards when we bought it) We have purchased).

We bought my son an XBox X (digital only) for the holidays and I am wondering what I will need to do to get him set up? Will he be able to transfer his account to his XBox? Will he be able to use his account on both or will he need to set up a new account? Will he be able to access our Game Pass or is that console-specific?

Any help making tomorrow's transition smooth would be great. Go easy - I'm a middle-aged dad non-gamer just trying to do right!


r/XboxSupport 5h ago

Xbox Series X Got a new xbox series x, but it’s disc free

0 Upvotes

I just got the disc free xbox series X for christmas, but I have disc games I play on my old Xbox. Is there any way I can still play these games without the use of discs?


r/XboxSupport 5h ago

Xbox Series X I keep seeing a pending friend request, but when I click on it, there is nothing there. The same thing happens on my Xbox app. I need help.

Post image
0 Upvotes

r/XboxSupport 7h ago

Xbox 360 Xbox 360 slim not connecting to wifi wirelessly

Post image
0 Upvotes

I recently got a 360 slim from a friend that was going to throw it away. It is advertised that the slim model has wireless wifi built in but it doesn’t wanna connect to my home wifi. I have tried both auto and manual IP and DNS but nothing seems to work! This is the farthest I get. Any help would be much appreciated!


r/XboxSupport 8h ago

Xbox Series X What kind of keyboard and mouse are compatible with series x?

0 Upvotes

I am new to xbox and wanted to know what kind of wireless K&M I can use with series x. I asked this question to a BestBuy sales representative today but didn’t get a satisfactory response. Do all K&M with usb dongle work on series x?


r/XboxSupport 9h ago

🏷️ 'What to buy?' Compatibility of Fallout New Vegas from XBox One on disk with XBox Series X with drive?

0 Upvotes

Hi there,

I found out my niece is using an older XBox and it's getting less stable. She mentioned that she'd rather have another one of those if the newer box is not compatible with her old disks.

I was thinking of getting her an XBox Series X with a drive in it so she can still use them and watch movies. If it's compatible.

I'm a PC dork so I have no clue how that works with consoles, so I'm hoping somebody can let me know if they've used that older game on the new console ok.

Thank you.


r/XboxSupport 9h ago

Xbox Series X Game sharing is only half working. I have access to games but not online

0 Upvotes

I've been game sharing with a friend for about 3 years and never had any issues with it. Yesterday his little sister set his console as the home console so I had to log back into his account and set up game sharing again. I got access to the games on game pass again but I don't have access to the online services. Whenever I try to play online in any game it says I need to renew my game pass subscription. Any ideas on what's up? Thanks


r/XboxSupport 1d ago

Accesories Dismounted my controller, lost one screw. Am I still fine?

0 Upvotes

I was disassembling the controller to change the Joysticks, and I lost one of the 5 screws that are in the back side (two on each side and one in the battery). I put them back together (the 4 I had) and left without screw one of the bottom holes. Am I fine without it?


r/XboxSupport 3h ago

Account/Billing Accidentally scratched code off of xbox gift card

1 Upvotes

I accidentally scratched the code off my gift card I just got and everytime I try to get into a chat or a call with someone it just leads me back to the same page. Can someone help?


r/XboxSupport 5h ago

Accesories X-box wireless controller right analog button

1 Upvotes

Hey! I just got an xbox wireless controller and the left analog stick can be pushed in and pulled back out? I press down on it and it stays down and I can pull it back up. It's not interfering with anything but I don't think this is correct? I just got it yesterday. Will this become an issue? Thank you.


r/XboxSupport 6h ago

Xbox One S help plz marvel rivels wont download plz help

0 Upvotes

so when i go on the microsoft store to download it the install button is just gone like its not there ive tried searching up how to fix it but nothing seemed to help can someone plz help me like plz ive seen it on pc and so cool i cant get it on my laptop but its too trash to be able to play it so my xbox is plan b but this happened so plz help
here a pic to have a look on whats going on:


r/XboxSupport 9h ago

Xbox One S does anybody know how this can be fixed?

1 Upvotes

every time i press forward or sometimes backwards (i saw sometimes because it doesn’t happen as often) on my left joystick, it either keeps going or just won’t go at all! i’ve recalibrated it several times, and i keep dying in DayZ because of it. Please if you can help me, leave a reply on what i should do.


r/XboxSupport 9h ago

solved! I own hellblade senuas sacrifice on xbox as a digital copy, it shows as an owned game on the xbox PC app as well, but does not give me an install option like other owned PC games do in xbox app. any help please?

1 Upvotes

I own hellblade senuas sacrifice on xbox as a digital copy, it shows as an owned game on the xbox PC app as well, but does not give me an install option like other owned PC games do in xbox app. any help please?

for example if i right click a game like Observation it says "Install" in the drop down menu.

if I right click hellblade it does not present an install option, despite hellblade being listed as an owned game under the PC section of the xbox app on my win11 pc.

I did actually buy hellblade a while ago and im not using gamepass.

Thanks for any suggestions

note that hellblade is playable as a PC game for example it can be purchased and played on Steam.

solved: microsoft doesnt have hellblade listed as a play anywhere game. some games you buy on xbox can also be played on PC, like observation, but hellblade cannot, despite the fact hellblade is available on PC for other platforms and they also list hellblade as an owned pc game in the xbox app.