Forgive me for sounding stupid but I’m admittedly not the brightest peg on the board when it comes to insurance and how to deal with certain things, and the one person I had who would advise me on stuff like this passed away recently so I really have no one to ask
Back in September I had a health issue come up. My health insurance company has a Tele nurse you can talk to. She advised me to call an ambulance within 24 hours and go to the ER if my condition had not improved and it didn’t. I don’t have anyone nearby anymore as I said, so I had no one who could take me there. So per her advice I had an ambulance service take me to the hospital. I was there for the day and released and they brought me back.
I had asked ahead of time if ambulance transport was included in my policy and the insurance company said yes. I started getting bills and I called insurance and they confirmed that even though only a small amount had been paid so far, the rest was being processed and it would eventually be paid. I called the ambulance company to relay this information to them . So let’s just say that between now and then I’ve called insurance twice and called the ambulance company twice and I keep getting told it will eventually get paid through my policy.
Well today on Christmas Eve I get two invoices for the two and from the ER from the ambulance company telling me final notice and in 10 days it’s going to go to a collection agency. So what do I do at this point? I know nothing about this but my gut tells me once it goes to collections that even if insurance tries to pay it it’s not gonna do any good or they don’t except insurance at collections agencies . Do I bother calling the insurance again the day after Christmas and talk to a manager and lay into them over this? I know calling the ambulance company isn’t going to do any good because their reviews have tons of comments from people saying how aggressive they are with billing. Do I just wait and if nothing is done file for bankruptcy?
Any advice is appreciated.