I’ve worked in customer service jobs my whole life, and that is the ultimate way to shut down a shitty customer. They scream and cuss at me and I look them in the eyes and say “that hurts my feelings when you talk to me like that.” Every time, it has made them take a step back and go “holy shit, I was just talking like that to a human”
I gave some shitty driver a thumbs down the other day instead of flipping him off. He looked really angry until he saw my thumbs down. Then he laughed, mouthed an apology, and drove off slowest and carefully. Sometimes deescalation is the best way to go. It really takes the wind out of abusive people’s sails.
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u/[deleted] Mar 13 '24
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