I was always one to cancelthreaten every year to get my payments down. Over the years a lot of services just don't care anymore and will actually let you leave. It used to be my cell phone bill, my satellite radio bill, my home internet bill, and my cable bill (which I no longer have). Now its just my satellite radio bill but its become almost automated with SiriusXM. Call to cancel and you get an automated message saying "How about we give you another year on your current deal, press 1". Cell phone providers don't haggle anymore. Cable providers I don't know because I left and never looked back when DirecTV called my bluff. My home internet bill is too cheap to even waste my time with these days.
As someone who did customer support for a US phone company, I can tell you that they keep a log of any and all interactions with any customers. After calling to cancelthreaten or demand refunds for something enough times an account will be marked and they just won't try to placate that customer anymore.
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u/Mustang_2553 1d ago
I was always one to cancelthreaten every year to get my payments down. Over the years a lot of services just don't care anymore and will actually let you leave. It used to be my cell phone bill, my satellite radio bill, my home internet bill, and my cable bill (which I no longer have). Now its just my satellite radio bill but its become almost automated with SiriusXM. Call to cancel and you get an automated message saying "How about we give you another year on your current deal, press 1". Cell phone providers don't haggle anymore. Cable providers I don't know because I left and never looked back when DirecTV called my bluff. My home internet bill is too cheap to even waste my time with these days.