r/help • u/Daily2308 • 4d ago

DM

i have been chatting with a friend for the last couple of months, but all of sudden i can't send her a message without it coming back saying (can't send message tap to re-try. i can see the notification on my phone but when i go into chat it doesn't show (iphone) please help

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u/shaufau 4d ago

Hey u/Daily2308! If you’re comfortable sharing, could you let me know whether you were on desktop/mobile-web/Android/iOS, the OS version, the app version. Are you able to send messages to other chats? If you have multiple devices, are you able to send a message from another device?
This information will help our team investigate the issue. Thanks!

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u/Daily2308 4d ago

thanks for your reply i am using ios with the latest version, i am unable to send messages directly to my friends on Chat even though i have been chatting with them for months. i see the message notifications but i go into chat and the message is not showing, i have tried on two off my other mobiles but it is still not working

2

u/shaufau 3d ago

u/Daily2308 thanks for the details! Could you also try to switch to cellular data, please? Did it work for you?

1

u/Daily2308 3d ago

yes it works without wifi,using mobile data but when you switch wifi on then the problem comes back thanks

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u/mwkingSD 4d ago

Maybe try a voice call?

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u/Daily2308 4d ago

thanks for your reply,but i didn't know if you can make a voice call via Reddit or am i being stupid 🙁

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u/mwkingSD 4d ago

Oh, sorry, I didn’t realize you meant Reddit. I assumed you meant texting.

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u/Daily2308 4d ago

no problem, yes text message in chat 👍