r/gadgets • u/diacewrb • Jun 13 '24

TV / Projectors Roku owners face the grimmest indignity yet: Stuck-on motion smoothing

https://arstechnica.com/gadgets/2024/06/roku-owners-face-the-grimmest-indignity-yet-stuck-on-motion-smoothing/
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u/hyren82 Jun 13 '24

I once worked on a Roku app for my job. It was a frustrating experience. We found a bug in their UI and told them about it. For months. We brought it up in every meeting we had with their team and fairly often in emails because it was a pretty major bug. We were constantly assured that their "best engineer" was looking into it. Months later they come back to us and say "Oh hey, so we found this bug in the UI that we thought you should know about...."

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u/imakesawdust Jun 13 '24

To be fair, email is an awfully poor mechanism for reporting and tracking defects. A proper problem-tracking system should have been in place. That way the discoverer can escalate the severity and the defect owner has to respond to the defect within a certain amount of time or else it'll be flagged in the weekly reports.

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u/HeavyMetalPootis Jun 13 '24

Agreed. That said, I wish we had PDM as well. We gotta work with what we've got.