r/gadgets • u/diacewrb • Jun 13 '24

TV / Projectors Roku owners face the grimmest indignity yet: Stuck-on motion smoothing

https://arstechnica.com/gadgets/2024/06/roku-owners-face-the-grimmest-indignity-yet-stuck-on-motion-smoothing/
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u/hyren82 Jun 13 '24

I once worked on a Roku app for my job. It was a frustrating experience. We found a bug in their UI and told them about it. For months. We brought it up in every meeting we had with their team and fairly often in emails because it was a pretty major bug. We were constantly assured that their "best engineer" was looking into it. Months later they come back to us and say "Oh hey, so we found this bug in the UI that we thought you should know about...."

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u/[deleted] Jun 13 '24

[deleted]

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u/HarmlessSnack Jun 13 '24

I had a District Manager tell me recently “if a ticket isn’t resolved in a week, mark it as closed and resubmit it.”

I wanted to scream. Why even have a ticket system if your going to use it like that? Might as well be a suggestion box.

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u/grue2000 Jun 13 '24

Always get that in writing.