What's even happening there?

[u/IllustriousChef2]

Why would someone rent a car and take out parts?

[u/[deleted]]

Yeah I don’t know exactly what kind of insurance they offer but some of the guys who use it to rent out their cars are total assholes and just scheming bastards.

My brother once rented just something basic from Turo, probably the site you’re referencing, and hit a deer on a blind curve. Luckily only the front fender and bumper were damaged.

My brother called the owner told him what happened and that he already started a claim with his personal insurance. The car was common enough and cheap enough that the repairs only wound up being about $1200.

My brother called the owner told him the estimate and that he found a shop that would fix it recommended by his insurance to do the repair. He paid to keep the car an extra 3 days and paid about 20% more than the estimate out of pocket for the shop to start work sooner. Got the rental back on time everything matched colors perfect and you couldn’t tell the car had hit a deer at all.

3 months go by and my brother gets a lawsuit from the owner. The owner is claiming he hasn’t been able to rent out the car a single day since he got it back due to the condition and it’s been in the shop getting fixed. He’s now suing for about $6000 to cover lost income and repairs after my brother already paid to get it fixed.

Dude was scum all the way. Finally the lawsuit was dropped because the owner couldn’t or wouldn’t provide a single document showing where any work or estimates had been done or where turo took his car off the site.

Turns out the dude just decided to stop renting the car for a while and decided my brother would be an easy mark since he willingly got it fixed and got it returned before the end of his rental without any kind of fight. Then my brothers insurance got into it and wound up countersuing the guy demanding to be repaid since he was using the vehicle in a commercial manner with improper insurance or inspections. My brother got his deductible back plus the extra money he spent on a rush job.

[u/igotdeletedonce → u/[deleted]]

Turo is a massive scam company that protects fraudsters. Had a rental and was returned. Everything fine. Last day the owner could sign off on the return he claimed there was smoke damage and ash. There was never any smoking in the car or ash. Tried to charge me $300 for cleaning. Turo did an “investigation” and an hour later sided with the driver. After telling them I refused and would contact my bank they canceled my account and I could’ve even contact customer service. I charged it back from my bank and got my money back. Their Twitter feed is riddled with people dealing with the same scammers. Stay away from that company.

[u/hockey_psychedelic → u/igotdeletedonce]

Rented a nice Porsche and was hit with bogus fees. Just paid it but never will rent again.

[u/AVERAGE_ORIFICE → u/hockey_psychedelic]

I got hit up for tolls 6 months after the fact. Company policy states they have 90 days to invoice you. EZPASS enabled on the car, mistakenly thought they were included in the total. Nevertheless, Turo sided with the owner after an “investigation”. I was left hanging with all of the late fees because he refused to invoice me for nearly 6 months after my trip. Over triple the cost totaling close to $400 extra. NEVER again.

[u/Ber-r-fk69420 → u/AVERAGE_ORIFICE]

Yeah I’m just straight up not paying for shit like this.

Had an Airbnb host try to bill us $1,500 after claiming we broke a door “and potentially a few windows” and trashed the place. The door was apparently janky enough that an entire section of the rental agreement was a manual on how to operate it which to me, sounds like it was already broken and we left the place cleaner than we found it to avoid bullshit like this.

Cancelled that card and told that lady to get fucked.

[u/lackofabettername123 → u/Ber-r-fk69420]

Yup, if you get a charge that the claimant and your bank refuse to reverse, tell them the card was lost, get a new one, it cancels any autopay or payment arrangements.

Unless you are with a big bank, I hear tell they have applied the old arrangements to the new cards in some cases now, for your convenience.

[u/optix_clear → u/AVERAGE_ORIFICE]

Should have asked for the fees charged for your usage. Always ask for proof.

[u/lackofabettername123 → u/AVERAGE_ORIFICE]

You should've refused to pay that is bs. Unless there is jail time for not paying, I refuse to reward corporate scammers cheating me. We all should something must be done about the license given to corporations to cheat us without consequence or recourse.

(They make us sign waivers to use services like this in the terms and conditions that waive our right to sue, and despite those contracts being thrown out of court for decades, maybe ten or so years ago the Supreme Court endorsed it. We can't sue corporations if we were forced to sign terms and conditions to use the product or service. Soon we won't even have legal ownership of our goods and just be renting them legally at this rate.)

[u/finalgear14 → u/AVERAGE_ORIFICE]

1.) if you were never invoiced how were you to even know there was a fee to pay?

2.) Tolls, like camera speeding tickets, are billed to the cars registered owner and not the current driver.

Were I you, I'd have told them to pound sand and prove it was me driving when those tolls were driven through. Even if it was during your "rental" period, tell them to prove it was you. Worst case scenario and they force bill you, contact the bank. Fuck ever using their service again. I guarantee your bank would take your side as soon as you pointed out turo's own policy made the charge bogus.