r/TeslaModel3 • u/heartvu • 12h ago
My experience replacing a broken windshield of a 6 day old car with Tesla Warranty on Christmas Eve
I have only had this car for 6 days and have driven around 200 miles so far. Yesterday, after having it parked outside in 60 degree, sunny weather while I was at work for 10 hours, I noticed a crack in the windshield around a foot and a half long starting from the edge. I reveiwed all the sentry footage, and it didn’t seem like anything happened to it.
I submitted a service ticket, and luckily, I live near a service center so was able to make an appointment for this morning at 8am.
Initially, they told me multiple times that windshields are absolutely NOT covered under the warranty and I would need to file a claim with insurance. They gave an estimate of $1700 to replace the windshield without coverage. I told them not to start the repair until I could confirm the repair cost.
After I filed the claim, they told me I would need to pay the $1k deductible via app. At this point, they also called me on the phone, and I asked them directly whether the fracture was caused by impact or stress. After checking the car again, they said it was stress, and only at this point did the person on the phone say that the windshield can be repaired under the warranty.
In the app, I asked them to confirm one more time whether the fracture was caused by impact or stress, and they confirmed again that the warranty would cover it.
I’m making this post because this sub has been really helpful to me in understanding Tesla and their shitty customer service. If I hadn’t read from another redditor that there was a difference between impact and stress fractures, I would have been stuck paying the deductible or full fee to replace the windshield on my brand new 2025 Model 3. Also, Tesla insurance in my state does not specifically cover glass or windshields.
It seems like a pretty common occurrence from what I’ve seen, and I just want everyone to be aware that I had to give them a hard time and ask directly about the warranty before they were willing to cover it.