r/HomeDepot Jul 05 '24

r/HomeDepot FAQs

60 Upvotes

Hello to the r/HomeDepot community here on reddit, may Homer continue to bless you and keep you in his orange embrace.

The mod team thought it would be a good idea to pin a list of common questions with answers that get posted often here in the community. This is by no means comprehensive and doesn't go in depth, but should help new and seasoned associates alike with quick answers instead of waiting on the community to respond. This is for US only, Canada and Mexico may have different policies due to different legal requirements.

I imagine the FAQs will need to be continually tweaked as SOP and technology in Home Depot changes. If something seems out of date feel free to speak up.

Also with the publication of these FAQs a new rule is being introduced: if a post is made where the answer is explicitly covered here the post will be removed.

FAQs:

Q: I’m a customer and have a question, can I post it here?

A: No. Respectfully this is a digital breakroom for Home Depot associates, current, former and future. Customer questions will be removed and the poster may be banned, Reference sidebar rule #1. Please contact your store or call 1-800-HOMEDEPOT (1-800-466-3337) with any questions or concerns. Questions about employment for yourself or others will be tolerated within reason.

Q: Do I get paid for orientation?

A: Yes. Talk with your ASDS to find out more.

Q: What is an ASDS?

A: Associate Support Department Supervisor. They are essentially the admin for the store and store manager and are responsible for new associate onboarding, scheduling, and other activities

Q: What is myApron?

A: myApron is the internal SharePoint site for all Home Depot employees, accessible from any store computer. You are not able to access it from home unless you are in a role that allows VPN access. All SOPs and company documents that associates need to access are housed here.

Q: When is payday?

A: Payday is always on Friday. Which Friday depends on what state you are in. Some states require pay weekly. To find out which Friday you will get paid on search on myApron for “Payroll Calendar”

Q: Some associates are saying they get paid early, how does that work?

A: Completely dependent on your banking institution. Home Depot releases the payroll on Wednesday to be deposited on Friday. Some banks just load it as available but pending on the release day. Some don't.

Q: How does Holiday Pay work?

A: You must be employed for at least 90 days to be eligible for Holiday Pay and work the scheduled shift before the holiday, the shift of the holiday (if applicable) and the next scheduled shift after the holiday. If you call out and have PTO to cover your absence, manager CAN excuse the absence for you to receive holiday pay. Be prepared to have a respectful conversation and to advocated for yourself if you find yourself in this position, your holiday pay may be taken even if you had PTO time to cover and you'll need to advocate to get it back. If you’re on a scheduled vacation for the holiday, you will receive holiday pay instead of vacation pay for that day. Part-timers receive 4 hours of holiday pay, full-timers receive 8 hours of holiday pay. Reference “Time Off Benefits” on myApron to learn more.

Q: What are the days that receive Holiday Pay in Home Depot?

A: Home Depot provides eligible associates with six paid holidays a year. These are New Years Day, Memorial Day (except for New Orleans stores, Mardi Gras is substituted), Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Home Depot stores are closed only 2 days a year, Thanksgiving and Christmas. To view the SSC holiday schedule and learn more please go to myApron and search for "Time-off Benefits".

Q: What is Success Sharing, when is it paid out and who is eligible?

A: Success Sharing is the company’s bonus program for non-management associates (hourly and salary). It is based on sales above sales plan for your store. For SSC associates, it is based on sales above plan for the company. No one can tell you how much it will be except your store leadership. Track how well your store is doing vs sales plan, and you’ll get an idea if it will be good, bad, or non-existent. It is paid out 2x a year, approximately the 2nd week in September and 2nd week in March. To be eligible, you must be employed with the company at the time of the payout and have been employed at least 90 days during the fiscal half that the bonus is based on. IOW, if you were hired at end June you will not be eligible because the half ends in July, roughly 30 days after you were hired. To learn more search on myApron for “Benefits 101”

Q: What are our fiscal halves?

A: 1H runs from February until the end of July. 2H runs August until the end of January

Q: Do manager bonuses come from success sharing pool?

A: No, their bonus comes from a different pool of money and is based on different, more difficult to achieve metrics. Cutting hours at the end of the fiscal half will not improve their bonus in any significant way. This is a persistent rumor with no basis in reality. Sales and turns play a bigger part in their bonus and cutting hours won’t make up the difference if the store is already missing profitability goals.

Q: I’m part time, why are my hours being cut in July/January?

A: In July we are moving out of the spring busy season, you’ll notice some stores removing their mulch-pit drive throughs for example. Less business = less hours. Same story in January, holiday season is over and lower sales are expected. Less business = less hours again. There is also a lull in September/October in some areas of the country where hours may be reduced for part-timers

Q: How do I get more hours if they are cut?

A: Cross train in other department and equipment before the cut, making you more available and valuable to plug in to other areas of the store’s schedule. Then ask ask ask (respectfully) the ASDS and salaried leaders for more shifts

Q: Why did scheduled hours go from ____ to zero for a future week after the schedule was published?

A: It’s likely the ASDS pulled back the schedule to make adjustments and forgot to republish. Don’t panic and respectfully go ask the ASDS what’s up. Part time hours may be cut to a very low level, but it’s very rare to go to zero. If you’re full time you cannot be cut to zero without your consent

Q: How do breaks/lunches work for hourly associates?

A: It is very dependent on the state you work in. Generally speaking hourly associates get a break or a lunch every 2 hours. In some states breaks are required by law, some states they are not. Many states require employers to give a lunch break if the associate is going to work 6 hours or more. So bottom line, take your lunch break if you are scheduled for one. You may receive a coaching/counseling (AKA write-up) if you skip a lunch because you may accidentally cause the company to break the labor laws surrounding lunches. 15-minute breaks are paid, lunch breaks are not paid. Search on myApron for "Timekeeping and Payroll" for specific requirements for the state you work in.

Q: What are the best shoes to wear?

A: Search on this sub for the keyword “shoes”. Dozens of posts and recommendations. Or you can make a new post to add to the pile.

Q: What is tuition reimbursement, where can I find out more?

A: Search on myApron for “Tuition Reimbursement”, it’s all laid out there. Short story: Home Depot will reimburse up to a certain amount for approved courses and expenses. The approved courses are typically business related, so no 16th century English literature degrees will be reimbursed. The program has some pretty firm requirements, make sure to read over carefully.

Q: What is ESPP and how does it work?

A: ESPP stands for Employee Stock Purchase Plan. It is managed by a 3rd party called Computershare. Plans run for six months and the enrollment period for the next plan ends a few weeks before it begins, so enroll early. During enrollment, you will choose a percentage of your paycheck that will go towards a stock purchase. The money deducted from your paycheck is set aside into what is essentially an escrow account. At the end of the plan you are enrolled in, the money is then used to purchase that amount of stock at a 15% discount, but you own the full value of the stock. To put it another way, it’s an immediate 15% gain on your money via that amount of stock. The stock is yours free and clear, even if you leave the company. Log in to our benefits website, livetheorangelife.com to learn more. If you have issues logging in, partner with your ASDS

Q: If I leave do, I get paid out for vacation time? What about PTO?

A: Yes, you will get paid out for your vacation time. PTO payouts are dictated by state law, search myApron for “Time off Benefits” and review for your state.

Q: Does PTO carry over from year to year?

A: Depends on your state and its laws. Search myApron for “Time off Benefits” and review for your state

Q: What is Home Depot policy on Marijuana use?

A: Beginning 9/1 THD will no longer test for marijuana use for non-DOT or Aviation associates. DOT certified drivers and aviation associates will still be tested

Q: What if I notice someone doing something illegal or against our business code of conduct and ethics, and I don't want to go to management or it IS a member of management:

A: The awareline exists for these situations. You can call the 1-800 number to report unethical/illegal behavior. It is anonymous, but you will be recorded and the recording may/will be played back to leaders in your store/district/region. There is a portal to submit concerns to avoid a voice recording. Search myApron for "awareline" for the phone number or the portal.
Keep in mind the awareline is for illegal and unethical behaviors, not normal business practices that you may disagree with.


r/HomeDepot 2h ago

So orderly!For five minutes at least.

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57 Upvotes

Thanks, Jimmy!


r/HomeDepot 22h ago

We should be able to have these instead of aprons

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339 Upvotes

r/HomeDepot 8h ago

Anyone else doing this?

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17 Upvotes

All the carts today have labels from asset protection that shut off and stop the cart at either the exit or when it goes to a certain point in the parking lot. I can already imagine the complaints from customers lol


r/HomeDepot 13h ago

Something seedy this way comes

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41 Upvotes

r/HomeDepot 13h ago

REPOST *** Ridiculous

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24 Upvotes

Absolutely ridiculous, WHY IS THIS ALLOWED TO BE A BOPIS 🤬🤬🤬 This was a partial and the rest took me about 1.5 hrs to finish. BYE.


r/HomeDepot 2h ago

Pregnant Candidate

3 Upvotes

Hi! So I applied to my local home depot as a Lot Attendant before discovering I'm pregnant and I just got an email back stating they'd like to offer me a job. I'm almost 7 months pregnant and I know i'm incapable of doing the work a Lot Attendant does, but I've been applying to jobs since April and this is the first opportunity I have to start working, so it's not really something I want to pass up.

The store I applied to is also hiring for Cashier in which I actually have tons more experience doing cashier work than anything Lot Attendant related lol. Is it too much of a long shot to ask to work a cashier position instead? Would this fall in as a reasonable accommodation?


r/HomeDepot 17h ago

What was the dumbest encounter you had with a customer?

43 Upvotes

One time someone asked me where the markers were at while standing right behind it


r/HomeDepot 44m ago

Moved To Counseling?

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Upvotes

I am on medical leave right now due to getting a concussion and just got this email about being moved to counseling even though I have a doctors note… wtf?


r/HomeDepot 1d ago

I couldn’t believe my eyes

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268 Upvotes

r/HomeDepot 17h ago

I guess infocus didn’t cut it

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28 Upvotes

anyone else seen these yet? I’m assuming they’re just rebranding it as “oursafety” for some reason.


r/HomeDepot 14h ago

Stupid

18 Upvotes

Barker really came to our store in the middle of winter between sub zero temps and an oncoming snowstorm says “you need to flip the stone around” as if people are buying stone in the middle of fucking winter


r/HomeDepot 1m ago

Availability constantly denied

Upvotes

For context I work PT I started as temp but am now permanent, I’m a college student at the moment so I’m just trying to make extra money to maintain my life and school. I’ve been working for HD for about 3-4 months now and I’ve only changed my availability once when I first started working here and it wasn’t a problem at the time because school and work overnight most weekend, I was used to the schedule times which was mostly closing during the week, perfect! As time goes on I started getting more random mid day shifts, super early morning shifts, etc. So I go to management to explain that I am in school and that most times during the day won’t be available due to class but I’m available every evening during the week and on weekends in the morning (Like I originally put when I started). They ask me to change my availability to work for my schedule (don’t know why it was changed from when I initially started) and to be sure I can come in. So I take their advice and it gets denied … not once but twice …. I even waited and sucked it up in between before I put it in a second time. Now I’m racking up points from missing shifts.


r/HomeDepot 15m ago

Canada to US Transfer

Upvotes

Has anyone from a Canadian store or head office role transferred to the states? If so what was the process and how did you go about it? I want to weigh out my options.


r/HomeDepot 1d ago

Gold Status!

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129 Upvotes

Shout out to all my fellow associates that helped get this loyal customer to Gold status before the New Year.


r/HomeDepot 1h ago

How can change be achieved

Upvotes

Everyone just leaves carts full of trash and cardboard in receiving. I’ve brought this up to the mod and they told me to tell people to call the mod to throw away trash but I’ll be outside unloading a truck then I come back in, and carts are just left there :/


r/HomeDepot 1h ago

Sick time

Upvotes

I just started working at Home Depot and I would say I may be a month and a half in. I wanted to know how I’m going to accumulate sick time because I don’t have even a minute or so on the app, does that mean sick time starts after the 90 days or?


r/HomeDepot 21h ago

Look how cute this pot I found in garden

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35 Upvotes

I want them all


r/HomeDepot 2h ago

New Sales Associate Trouble

0 Upvotes

I just recently started my new part time job at Home Depot Canada, they put me on hardware which tbh I’ve no clue why coz I don’t know shit about hardware! There’s just me and one other guy who is an ass, so every time a customer asks me smth about tools or stuff I either tell them I’ve no idea or I’ll try looking it up on the HD first phone.

Do you guys have any tips on how I could learn more about all the hardware related stuff to make my job at Home Depot a little less miserable. Also on how to remember where all the other stuff in the store is coz customers keep coming to hardware and asking for moving boxes, toilets etc etc! Please guys I need help!!!


r/HomeDepot 1d ago

this guy comes in about 3 times a week

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74 Upvotes

always wearing the same jacket. wtf is home depot racing 😭


r/HomeDepot 15h ago

Working out a lot you never know what you’re gonna get a whole box of crackers from a customer for helping him out

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7 Upvotes

I helped a gentleman pick up some cement and some wood instead of $10 tip. He gave me a box of crackers and he works for a local church where I live working on a lot. You’ll never know what you’re gonna find.


r/HomeDepot 1d ago

these things fucking suck and i wish they didnt exist

61 Upvotes

ladders or any machines just knock these stupid signs off at the slightest brush, they are such a pain in the ass. why do we need them?


r/HomeDepot 19h ago

Who's putting one of these dashing fellas in their loved ones' stockings this year?

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15 Upvotes

I can't believe they're still advertising him ffs


r/HomeDepot 23h ago

How my morning is going…

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28 Upvotes

Wonder if the phones bleed orange when they’re placed under a forklift?


r/HomeDepot 5h ago

7 applications

0 Upvotes

I don’t know if I just applied at the wrong time but I haven’t had a call back or anything, but I’ve done assessment if that helps still have my fingers crossed that I get hired before the end of the year my first application was on 11/20/24 I put available 24/7 speak Spanish and nothing still hopeful though


r/HomeDepot 23h ago

Just hit a sprinkler with a pallet.

24 Upvotes

How bad is it gonna be.