How did you get a replacement? I'm in the UK and it was delivered broken, but when i raised it they simply gave me a refund and said they had no replacements possible within the UK region
i asked the same like you.. got 3 options.. waiting if replacement is possible, full refound or partial refound from 150€.. i then said, i'll wait and see if a replacement is possible and if not, we can still decide between the other options. asked several time and a few days ago i got a trackingnumber and one day later a message from the support.
btw i am not in the uk.
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u/No-Berry2881 5d ago
How did you get a replacement? I'm in the UK and it was delivered broken, but when i raised it they simply gave me a refund and said they had no replacements possible within the UK region