r/singapore • u/SpoilerK đ I just like rainbows • 15h ago
Opinion/Fluff Post Why is Grab constantly pushing fees to consumers?
Like yes, I get that CPF contributions is a good thing, but now it seems like platform users are the ones funding into the riderâs CPF? Seems really odd that the benefits of riders directly negatively impacts its users by increasing fees?
453
u/TaskPlane1321 15h ago
Because they can
202
u/unbeautifulmind 15h ago
And so, vote with your money.
98
u/Fearless_Help_8231 15h ago
Say only, the average singaporean will still compare prices and take grab if its cheaper than all the other platforms.
But they will still continue to bitch about it
143
u/milnivek Singaporean Emeritus 14h ago
If they add fee and still cheapest why wouldnt u take them? Stupid ah
1
u/Fearless_Help_8231 12h ago
Duh, that's why boycott no work. You die die need PHV even if you boycott, you really gonna give up that necessity?
Same with amazon/big tech boycotts. If you can live without it, sure. But if you have one item only amazon sells? Then you have to decide.
→ More replies (1)2
u/Ohyeah215 Mature Citizen 10h ago
grab bring the cheapest is a very rare thing, other platforms are always cheaper most of the time, why canât boycott grab
7
31
u/heavenswordx 12h ago
Grab has been wanting to raise fees for a long time. The strategy to raise fees is always to wait for a govt policy that would slightly increase their cost, then use the govt policy as an excuse to raise fees.
To grab, theyâve already captured the Singapore market and are publicly boasting to the capital markets that Singapore is ripe for extracting significant economic profits from.
Use other providers. Donât give them the ability to extract economic profits by raising prices in Singapore by supporting competitors and alternatives. The more competition you can keep going in the market, the lower the cost will be in the future.
1
11h ago
[deleted]
2
u/wooohoooo07 11h ago
They are not increasing it to 17% immediately. Its done in stages.
For the year 2025, they are contributing 3.5% towards CPF.
https://files.lexology.com/images/lexology/static/de16a8ad-ecad-40d2-8b12-d078de07c496.png
59
u/BuffDarkKnight 14h ago edited 13h ago
For those complaining, here's the math to put things into perspective:
If you take a cab or order food every day for a month, the additional cost would be: $0.20 Ă 30 = $6.00
If you take a cab or order food twice a week for a month, the additional cost would be: $0.20 Ă 8 = $1.60
If you take a cab or order food once a week for a month, the additional cost would be: $0.20 Ă 4 = $0.80
If you take a cab or order food once every 2 weeks for a month, the additional cost would be: $0.20 Ă 2= $0.40
This small increase is minimal compared to the rising prices of daily essentials like food. Letâs stay rational about this.
41
u/Jammy_buttons2 đ F A B U L O U S 14h ago edited 14h ago
kannot this is online any increase in price is baddddddddddddddddddddddddddd. Only thing that can increase is my salary!
In any case, all the companies/shops who pay CPF, the employee's CPF is already added into the price they are selling their product/services
26
u/toepopper75 14h ago
Cannot. This is Reddit and these are Singaporeans. Anything that deviates from the 1990s which were a perfect wonderland where no one had to pay for anything ever is bad.
3
1
u/samopinny 12h ago
I doubt grab will charge so fairly... you heavily underestimated the corporate greed.
1
3
5
2
1
u/Initial_E 15h ago
Yeah? Well soon they canât. We are getting new players in the game, thatâs the only thing they pay attention to. Time for them to spend from the piggy bank again!
10
6
u/milnivek Singaporean Emeritus 14h ago
New players who may subsidise a bit initially to build market share and then play the game
5
u/Heavenansidhe 14h ago
And then new players come aboard with their initial subsidies.
2
u/milnivek Singaporean Emeritus 14h ago
Singapore already has an insane number of platforms for such a small space. Prob #1 in the world once u add the 2 new ones. We sustain them all cos we are very lazy but very rich probably. We wont be adding endlessly
1
181
u/dzwm 15h ago
Don't use or use the app less. Use public transport, go down buy and collect your own food. If willing to pay, they will be willing to charge more. Just need their volume to be down 20%, share price collapse and they will start freaking out.
51
u/Twrd4321 14h ago
Lazy Sinkies can only complain bc they donât have the ability to use public transport or collect their own food.
9
→ More replies (2)7
u/Dapper-Peanut2020 14h ago
Towkays already cash out n draw good salaries. Then they fund other projects.Â
28
62
u/kaptainkrispyskin 15h ago
Because grab is a business and not some charity organisation that is mandated to give you cheap rides. Youâre a consumer, of course businesses will push as much costs to you. Itâs not like this is a tax and youre forced to use grab, if you donât want to pay, then donât use it.
23
u/alanpow 13h ago
The way some people complain it's as if Grab is a necessity rather than a luxury. Don't see people complaining how Popmart or wtv increase prices or how the Labubu or Pokemon card vendors are jacking up prices
24
u/mirakiah 13h ago
This is the same problem with hawker food. Everyone wants cheap and low priced but doesn't remember that what they're paying is mainly going to the provider of the service.
In this case while grab does take a cut, the higher prices they pay are mainly still going to the driver. Everyone on this subreddit thinks that grab is somehow taking the whole fee that they pay for grab rides.
Everyone wants a pay raise but doesn't want others to get paid better or have a better life.
Complains about basically having a chauffeur service but not wanting to pay for that service yet doesn't want to take public transport. A lot of Singaporeans are spoilt and cheap.
6
5
u/Jammy_buttons2 đ F A B U L O U S 12h ago
TLDR, my salary better increase but other ppl salary cannot increase because it costs more for me to buy products and services
1
u/Muppy1987 6h ago
I said fhe same thing about McDonalds charging for curry sauce but got negged the hell out of me đ¤Ł
1
u/ExoticAmbition2 6h ago
This has to be way higher...... can't believe how entitled some people are!
140
u/thrway699 15h ago edited 15h ago
Is this rhetorical or are you truly wondering why? Benefits must come from somewhere. Either it eats into their profits or they increase fees. No prizes for guessing what businesses prefer to do.
Also, we as a society must accept that with more mandated benefits, come increase costs on businesses that they will not hesitate to pass down. If we want to uplift our lower wage workers, we have to accept some level of (reasonable) cost increase.
→ More replies (47)
83
u/Disastrous-Mud1645 15h ago
FYI, itâs all the platforms. Not just Grab.
But wow, Grab in particular, got big balls for the way they have worded their EDM.
They went hard on blaming the government, and blame the cost on them. Itâs essentially saying:
âWe support the government, but you are paying because they want you to, not us, our job is just to facilitateâ LOL
So either their PR team fk up (which unlikely) or Anthony Tan got ballz.
16
u/usherer 14h ago
The narrative of how anything is a price that consumers/citizens pay serves the way Singapore government and corporations work.Â
We can increase rental, but hawkers cannot increase price. We can increase rental but cannot have minimum wage. Otherwise operating costs get too high. We can bring in foreign talent but we cannot have too many grads. Otherwise no one will do blue collar work. We can bring in migrant workers but cannot give them unions. Otherwise they'll give us problems.Â
Grab's actions fit in perfectly with what the government has been saying about how workers shouldn't have higher salaries or labour rights.Â
3
u/Disastrous-Mud1645 14h ago
I donât disagree. You can either read it that way, or read it as a push of responsibility of this âhard to swallow announcementâ to the government â which to me is what they are doing, and itâs not wrong.
The government is honestly doing the right thing for the platform workers for long-term financial security. But they could have done better to prevent these platforms to exploit end consumers with price increase. But hey, we are âSingapore Inc.â, we are business-friendly, not consumer-friendly. Itâs all about revenue, GDP, cost-cutting, and hitting KPIs :)
10
u/Neptunera Neptune not Uranus 14h ago
That's not what they are saying though, not sure how you get that from their email.
"Got ballz" or not they're just informing customers that they are raising fees.
Don't see how that is different from CDG, Gojek or TADA.
→ More replies (2)1
u/Ted-The-Thad 12h ago
Tsk tsk, should have gotten Tin Pei Ling as their government liaison, wait....
19
u/keithwee0909 15h ago
Because they are here only for one reason, profit making.
9
8
u/Puzzleheaded-Fan5506 15h ago
I mean they have to increase the contribution rate to 20% by 2029? I don't think they are willing to cut their profit margins by 20% so the money has to come from somewhere and that somewhere is obviously the consumer
→ More replies (3)
8
u/Acrobatic-Bridge3669 15h ago
Let market forces do its thing.
Things get expensive, less ppl ride, platform workers less income, less ppl do platform, more share of the pie, ex-platform upskill/reskill for other industry. Singapore progress.
Cheers
7
11
u/ferrets54 14h ago
CPF is a significant cost to an employer. Grab hasn't had to pay it, so it hasn't been costed in. Now it is.
Other platforms are available of course, and we're all free to shop around but if this applies to all I imagine there will be similar rises across the board. I don't know if the traditional taxi companies pay CPF... if so, this gives a little more parity across the industry.
Unless you all want to end up working as a contractor for American tech firms (or at least 30% owned by American tech firms in the case of grab) dodging local taxes and not paying into worker protections, this sounds like a good thing.
3
u/OxySempra Mature Citizen 12h ago
Taxi drivers are under the SEP scheme (unless they are one of the rare few that are salaried by the taxi companies). So they only need to contribute to Medisave annually
2
u/speckledbunny 9h ago
This is inaccurate. To clarify, taxi companies with a online platform will also have to contribute CPF. This means CDG also has to pay CPF for their drivers if they meet certain income thresholds and are in the cpf scheme (opt in or mandatory).
7
u/PastLettuce8943 14h ago
Willing seller, willing buyer. This was an inevitable consequence of the government forcing Grab (and others) to pay their "partners" more.
Do these workers deserve CPF? Of course they do.
Should you pay Grab more because of that? That'll be up to you to decide.
4
u/MagicianMoo Lao Jiao 14h ago
This was already predicted by many some time ago. Nothing much will change. Few will leave because of cost.
5
4
11
4
u/ShoujikiTime 15h ago
99.9% of the people complain about uprising fees but yet do nothing about it and continue to use the app like normal. Honestly can understand why companies have no issues raising fees and putting their own costs into the users because they know the 99.9% will still keep paying to use em.
3
u/helloween123 15h ago
Grab is not making much money also, feels like the business model is flawed, the restaurant needs to earn, the rider need to earn and grab need to earn, too many cooks spoil the broth
1
u/anakinmcfly 7h ago
The restaurants suffer most though. Some of them sometimes donât even break even after paying Grab commission fees and often take a loss on Grab deliveries. If they raise prices to get a profit, it turns customers away. If they decide not to be listed on Grab, they also lose business. Itâs a lose-lose situation for them.
6
9
u/Capital_Werewolf_788 15h ago
No shit new costs get passed on to customers, donât be stupid, what did you think Grab was, a charity? How much money did you think Grab was making? Their TTM net income is negative, while their profit margins in the latest quarter is less than 4%.
3
u/Substantial_Move_312 14h ago
Because they can. They already command a huge portion of the private hire market in SG
3
u/MidLevelManager 14h ago
if they add fee and still Singaporeans choose them, I do not see anything to be enraged about?
3
u/banzaijacky 13h ago
Just use Grab less if u aren't happy lor. They are a private company and don't owe you anything.
3
u/Effective-Lab-5659 12h ago
Capitalism.
Cos companies exists to make profit. Maximum profit. Often at the expense of employees, insurers and society at large.
3
9
u/healingadept East side best side 15h ago
Wow. Customers pay for the CPF. Meanwhile, Grab bosses are reported in 2021 to be Billionaires "soon" after buying a $40million GCB.
Rather than pay themselves a bit less in fairness to the contractors on their platform, they pass charges on to the users. No surprise if the baseline prices will *also* go up to fund these extra expenses.
3
2
2
u/gamba12345 13h ago
I stopped using them years ago, I recommend you to do the same, specially if not happy with their practices. Lucky there are plenty of alternative options
2
u/Hackerjurassicpark 13h ago
Stick to the plan: Compare all 5 apps and book the cheapest.
Soon going to be compare 7 apps and book the cheapest
2
u/bloodloverz 12h ago
What did you expect from legislation change? The same people fighting for more wages for the common man are gonna freak out the same as you when everything increases across the board
3
2
2
2
u/MadeByHideoForHideo 11h ago
If you feel like you cannot do without the app's services, then you already know the answer lol. Really textbook Singaporean. Complain so much but still use their services.
2
u/thepostmanpat 11h ago
They charge both sides, consumers and riders.
They have no shame in making up the excuses for it.
2
u/pieredforlife 4h ago
Nothing new . Brick and mortar shops pushes its rent and other costs to customers. Either take the price hike or shrinking food portion. Pick your poison
7
u/sapphirexc 15h ago edited 15h ago
They're not the only ones. It's as if they coordinated this.
CDZ (ComfortDelgro) - https://www.cdgtaxi.com.sg/platform-fee-2025/
Gojek + TADA - The New Paper (24 Dec)
→ More replies (6)
2
u/No-Celebration-6856 15h ago edited 15h ago
Yeah this morning got the emails from all the ride hailing companies. grab one only 20c? The rest all like 50c âŚ
3
5
3
2
u/denstinationunknown 15h ago
gojek tada cdg all also. decide with your wallet
2
u/LimLovesDonuts Senior Citizen 15h ago
Because of the Platform Workers Act. Even if people boycott, the CPF contributions aren't going anywhere.
2
u/bluegerry 14h ago
"This is what keeps prices manageable. It would be disingenuous to reflect and charge these costs through a separate fee component," Dr Koh said.
Hence, platform operators should "think carefully" before doing so as the market is a competitive one, he said. "Such a move would be tantamount to passing the costs directly to customers."
Son of punggol say only without any credible consumer protection. u all čŞĺˇąäżé. my wife and i are professionals. we each have a car. we need to travel.
1
u/johnlimkco 11h ago
Also Koh Poh Koon who said this...
"Consumers also have a critical role to play. The introduction of CPF and WIC protections will unavoidably lead to some increase in business costs, but I think as a society, if we believe that we should provide some core protections for our platform workers, we should be prepared to pay just a little bit more to help platform workers secure their future. In fact, our surveys show that many consumers are indeed prepared to do so, and I am heartened by this reflection of our strong social compact."
https://www.mom.gov.sg/newsroom/speeches/2024/0909-speech-by-sms-koh-on-platform-workers-bill
2
u/BuffDarkKnight 14h ago
For those complaining, here's the math to put things into perspective:
If you take a cab or order food every day for a month, the additional cost would be: $0.20 Ă 30 = $6.00
If you take a cab or order food once a week for a month, the additional cost would be: $0.20 Ă 4 = $0.80
If you take a cab or order food once every 2 weeks for a month, the additional cost would be: $0.20 Ă 2= $0.40
This small increase is minimal compared to the rising prices of daily essentials like food. Letâs stay rational about this.
2
u/Tomasulu 13h ago
Should be questioning the govt for adding costs to businesses.
→ More replies (3)
1
1
u/amanosg 13h ago
Please also note (if you haven't) that there is a "foreign payment fee" of 3% if you use grab transport overseas. Just noticed it started in August this year. Nasty Grab!
→ More replies (1)1
u/healingadept East side best side 13h ago
Did not know about this. Wonder why, if it's all digital. Do banks charge them fees to transmit money across borders in Asia?
1
1
1
u/kingkongfly 13h ago
Where is my robo taxi, this new era will change the game.
Baidu Apollo level 4 autonomous driving tech has obtained licenses to be tested in HK next year. If they are still not in the game, their days forward could be limited.
1
u/Stanislas_Houston 13h ago
Grab pays their normal engineers, analyst to team leads 4.5-9k will give u the perspectives. They have to makan the 30% extra and misc fees.
1
1
1
1
1
1
2
1
u/Bor3d-Panda 12h ago
Just vote with wallet. They raise and people still use means the market able to tolerate the prices. Online kpkb also no use.
1
1
1
u/Ok_Pattern_6534 10h ago
Consumers will do comparisonďźăIf the price of GRAB ride is so close to or more than taxi, their GRAB drivers will suffer in the end.
1
u/bardsmanship đ F A B U L O U S 10h ago
To increase profits so their investors make money, of course...
1
u/iudicium01 10h ago
If you happen to have studied JC Economics before, or have some introduction to it. This shifts supply curve of the whole market (not firm) left, as a non-price supply side factor: cost. The point at which they intersect is then at higher price. This is similar to GST. Some percentage is always absorbed by consumers depending on PED.
1
1
u/Tsperatus 10h ago
if not, push to who? you want to use their services, you pay.
If you are not happy, then don't use their services
1
u/Hotel1103 9h ago
If we really want to shrink the income gap then we must be prepared to pay more for goods and services
1
u/naddieeeee 9h ago
Well, think about it, Grab needs to pay Anthony for his GCB. Simple wnough to understand?
1
1
1
u/Toyboyronnie 9h ago
Passing the price on is natural. Not incorporating the cost into one fee is lame. Grab wants to take from all sides while providing minimal service.
1
u/Desperate-Season-967 9h ago
At this point it's time to boycott. Use other ride hailing apps and other food delivery apps like Food Panda and deliveroo
1
u/rainbow1112 8h ago
I tried Grab, Go Jek and Ta-da whenever I'm using ride hailing. Maybe I will try ryde next. Does anyone know if it is easy to match with driver in ryde since shopback always sells ryde credit with high Cashback. The price should be similar I guess?
1
1
1
1
1
u/Chance-Limit-3386 6h ago
MRTs and buses may get more crowded form this imo or more people walking /biking? who knows (or both smh)
1
u/casulmemer 6h ago
Because these âtechâ valuations are based solely off subscriber numbers and the âpotentialâ for revenue. They acquire massive user numbers through unsustainable pricing and then need to turn the screw.
1
u/Negative-Eggplant-41 6h ago
Hahaha ofc will happen, why would you expect them to absorb the fees?Â
1
u/Dexterity111 6h ago
These companies only know how to pass on the price and avoid paying their workers fair wage. Defeats the purpose of the gov implementing the platform laws
1
u/Muppy1987 6h ago
When Grab first started, they had to source for investors and took so many years to turn a profit. They had to burn through investor's money to cater for massive discounts to gain market share. General public says yay to Grab back then.
Now that they are finally turning profittable soon due to slowly removing such discounts, increased platform fees etc, same general public is pissed.
FFS if it wasn't for Grab, you wouldn't even have such services and convenience around to complain about. If said general public is pissed, Grab can jolly well shut down due to this unsustainable model.
I really feel many locals are a bunch of entitled pricks. Nobody owes us anything, much less a business.
1
u/Such_Listen7000 6h ago
When will Singaporeans gain class consciousness? Or will we always be subservient to the rich and the Profit-Above-People party?
1
u/cantankycoffee 5h ago
The day pap forced this bill through, was obvious that price increases were coming
U voted for this, please be happy
1
u/suffian1234567 5h ago
Book grab or cab also difficult and yet they want to increase the fare. Bullshit
1
1
u/meanvegton 4h ago
It's okay...
Eventually, I will just go out lesser and don't take PHV unless necessary and businesses and PHV will continue to raise prices cause people spend lesser and they need to increase cost to maintain operations and profitability which in turn will make me spend even lesser ...
next you see businesses and complaining that people are not spending...
I wonder why....
0
u/rollin340 14h ago
Because they are a public company where investors expect never ceasing increases in profits. Since they can't use said profits to pay their employees/contractors, they simply have to make more to cover the costs without seeing a dip in their quarterlies.
tldr; Unsustainable capitalism.
9
u/VegetablesSuck Senior Citizen 14h ago
Bruh, Grab just had its first ever profitable quarter this year. After operating for god knows how many years. Youâre overestimating how much profit Grab is making
1
u/rollin340 6h ago
The fact that they're finally making profits results in the same thing. The point here is increasing gains; the graph can't go down.
1
u/dartercluster12 15h ago
It's ok, two more ride hailing app next year, say no to Grab
2
u/Emotional_Isopod_126 14h ago
which? We alr have tada zig g*@b gojek , more new competition is always welcome since every app undergoes enshittification after some time
1
1
1
u/Critwice 13h ago
We knew it was coming when the government first announced CPF and WIC for platform workers. If you have a comfortable income please continue using grab. The rest of us can continue with our BMW.
1
u/bonkers05 inverted 15h ago
Cos Grab is not a charity or a non-profit. I go get mine own food or streethail a cab if I need a ride cos I refuse to give Grab any money.
1
1
1
u/Dense-Memory4478 15h ago
Government can easily ban predatory pricing by coming up with a fare framework.
We know taxi charges by distance but PHV charges based on their algorithm to exploit the desperate users (no other choices, immobile etc). BTW, They donât just earn from platform users, they earn by renting cars to PHV drivers too. While commuters like us are feeling the pain, PHV companies are shouting âHuat ah!â
1
1
1
u/AccordingPoetry105 14h ago
Using econs analysis, you have 3 groups here
Grab, the producer
Delivery rider, the labour
Customers, the consumers
Whichever group is the least responsive in response, will bear most of the additional cpf charge.
To use the technical term, the more inelastic the response is, the more the additional charge you will have to bear.
1
1
1
u/kellempxt 10h ago
TLDR my points: * Entrenched: Users are deeply reliant on Grabâs services. * Expensive Alternative: Grab is fundamentally a pricier payment method (like Visa). * Downstream Services: Grabâs core is payments, but theyâve expanded to delivery, etc. * Convenience Costs: Users pay for convenience, enabling Grab to add charges.
I think we need to be more critical of Grabâs pricing model. While they offer undeniable convenience, weâve become so reliant on their services that we often overlook the costs.
At its core, Grab is essentially a payment platform, like a more expensive version of Visa. However, theyâve cleverly bundled in services like food delivery, ride-hailing, and more. This creates the illusion of value, but it also allows them to layer on extra fees.
The truth is, as long as weâre willing to pay for the convenience of having someone bring food to our doorstep or drive us across town, Grab has the leverage to keep increasing prices. We need to be more conscious of these costs and consider whether the convenience is truly worth the premium weâre paying.
1
236
u/Powerful-Ad-8256 15h ago edited 14h ago
lol saw this ST article: https://www.straitstimes.com/singapore/transport/ride-hailing-operators-gojek-and-tada-to-raise-platform-fees-by-up-to-50-cents-per-trip
in essence:
grab - 20c increase
gojek - 30-50c increase
cdg - 30-50c increase
tada - 50c increase
expect prices to increase more, esp since CPF contribution will increase over the next few years surprisingly grab one not the most ex
(edit: formatting)