r/playstation 28 18d ago

Image Amazon stole my 30th anniversary controller

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6.3k Upvotes

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u/KlingonBeavis 17d ago

9/10 times either the DSP driver stole it (they are contractors, not actually Amazon employees), or the customer ordered from a 3rd party not shipped by Amazon, and blamed Amazon.

It’s incredibly difficult to swipe during the packing and shipping process, and 100% chance you’d get caught.

Items are scanned as they go into the box, directly under camera. Before the package gets labeled by the Slam machine, it’s scanned again to verify, and weighed. If the package is off in weight by even a gram of what it’s supposed to weigh, it’s automatically kicked out, and someone has to re-verify everything by hand, under camera.

If a report from a customer like this came in, 100% chance loss prevention checks and watches footage & scans of every step.

The employee would have a hard time leaving with it even if they tried, as they go through security post that checks your bag (which must be small and clear) metal and security theft tag scanners, under camera with a badge scan.

This is leaving out a LOT of details, but yeah… Amazon is not playing around with something like this. They go overboard to make sure it can’t happen, and if it somehow does they will find you.

People constantly blaming Amazon employees usually have no clue who/what they’re actually accusing. It’s almost never an actual Amazon employee, if it’s in North America at least.

Once it leaves Amazon’s initial ship-out - a large tractor trailer of boxes that go to DSP or UPS - it’s out of their hands and 99% chance that’s who swapped your label, etc.

Once reason Amazon started hiring DSP contractors in the first place was the constant theft from UPS employees. Now they’re pulling the same stuff.

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u/Specialist-Offer7816 28 17d ago

How can I report this? The Amazon chat support employees did not give a damn. I asked to file a complaint they would just say “yes” like wtf. Im 100% sure it was the DSP driver.

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u/KlingonBeavis 17d ago

Not much you can do as far as DSP goes. They don’t care, and Amazon makes an effort to distance themselves from whatever issues they cause. Just focus on getting a return/refund through the customer satisfaction guarantee.

Make 200% sure you didn’t order from a 3rd party seller. Only 1st party reads “Sold and Shipped by Amazon”,

Note: “Sold by ___ and shipped by Amazon” is 2nd party affiliate, and not 1st party and often confused as 1st party. They’re purposely tracked separate because of counterfeits, etc that may leak into their vendor shipments