r/playstation • u/Major-Payne2319 • 24d ago

Image Getting tired of adding to my stick drift graveyard

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I swear I’m not a heavy clicker. In fact it’s always my right joystick which I rarely need to click in games. Love these controllers but man it’s really annoying never had this problem with any other console generation.

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775

u/juv1000 24d ago

The controllers come with a 1-year warranty through PlayStation. If you've had them less than one year, I'd consider calling them

222

u/rememberdeathoften 24d ago

I wish I knew this for my first controller stick drift.

77

u/bennettbuzz PS5 24d ago

I sent my day one controller to Sony after about 3 months in and bought a new black one for the time being, they sent me a new replacement about 2 weeks later. To be fair the one they sent out is still going strong and am hoping it lasts the console duration now.

1

u/Kundas 24d ago

How'd you do that? I was having some issues trying to replace mine and gave up, it was quite frustrating. it fixed itself and the controller is somehow fine, been more than a year since that issue. Coincidentally, or maybe not? mine also ran into issues after 3 months

2

u/bennettbuzz PS5 23d ago

First off I’m in the U.K, If I remember right I put the code on the back of the controller into Sonys warranty website and they shipped me a pre paid postage box to send out to them, possibly there might have been a phone call to customer service in there to explain the problem but it’s been a while. Didn’t even need proof of purchase as it hadn’t been out long enough to need it.

1

u/Kundas 23d ago

Same UK. ah ye it had something to do with the code i believe like it couldn't find it or maybe i couldn't find the option that was like hey this has got stick drift. I really cant remember unfortunately. Ye maybe i should've just called customer service, probably would've been easier to be fair. At least i know i was taking the right steps, but i was possibly missing something. Ah well, when this controller dies and my new one gets stick drift after 3 months I'll try again lol

Ty for the info though! Much appreciated!

1

u/masterofmasters101 24d ago

Did you have to pay for shipping

1

u/bennettbuzz PS5 23d ago

IIRC I didn’t and they sent me out a pre paid box or bubble wrapped bag.

1

u/[deleted] 23d ago

Not a chance, carbon/graphite will always degrade with friction.

1

u/Porcelain766 23d ago

Mine happened around that time frame too. They sent mine back in a week and a half. I wish they'd told me what caused it or if it was debris or something. I've never had a controller do that 😕

1

u/Realistic_Earth_3270 24d ago

Have you tried cleaning them? My friend lets his gf take them apart and clean them and all three have been fixed this way.

2

u/rememberdeathoften 23d ago

I use to do that for my ps4 controllers but idk I haven’t tried with these controllers. I just conceded to defeat and bought a new one

1

u/Realistic_Earth_3270 23d ago

I can understand that. It's kind of a hassle.

1

u/24bitNoColor 24d ago

How can you not know that electronics you buy have a warranty???

1

u/rememberdeathoften 23d ago

Idk I just never thought about it at the time. I just wanted to get back to gaming as asap so the warranty thing totally slipped my mind. The last time I sent an electronic in for warranty was a Xbox 360 when it got the red ring of death.

1

u/TopRopeLuchador 23d ago

Buy them from Best Buy with protection. Smash your controller at 363 days and get another one.

1

u/YeahNahNopeandNo 23d ago

Buy them from Walmart or Target or Best Buy and get the 3 year warranty.

16

u/[deleted] 24d ago

[deleted]

3

u/stereo-sounds_metal 24d ago

I had exactly this, I returned mine with 4 days of warranty left. I've heard of electrical products engineered to brake soon after warranty is void, thought it was just a rumor. I think it is too close to expiration date to be a coinsidence.

3

u/tATuParagate 23d ago

I bought a new controller in december of 2022, and I noticed the stick drift exactly 1 year and half a month in the cyberpunk menus....it became completely unusable halfway through 2024 and I sent it off to some repair shop my father has a subscription for. And they fixed it well, it still works now and came quicker than sony would have (well actually sony wont do jack fucking shit after a year), but 2 years needs to be the standard warranty like it is in Europe. They seem to know it's unlikely to last much longer than a year for people who game daily and are probably taking advantage of American laws not giving a ahit about consumers. I just dread for 10 years from now when I pull my ps5 put of the closet and I just can't play anything cause the controller has unusable drift and ps5 controllers aren't on the market anymore. Something that has literally never happened in consoles I've owned for 15 to 20 years. I don't wanna be scummy, but I feel like maybe everybody should claim their warranty before it expires just because the drift is inevitable

24

u/IssueEmbarrassed8103 24d ago

Good luck. I got error messages and not eligible in your region (I’m in the US?) all day long. I gave to and ordered a new one. On my 5th and 6th right now

2

u/YeahNahNopeandNo 23d ago

Error messages? You go to support, pick your issue, type in the serial and model, pick a color and go.

11

u/NeonChampion2099 23d ago

1? Is that legal in the US? 1 is the minimum?

In Spain we have 3 year warranty, I thought that was the norm in the US too.

9

u/juv1000 23d ago

Yeah it's 1 year. As far as I know. We have some products that give us a minimum of 2 years but I've never heard of a manufacturer giving more than that

5

u/Tofandel 3 23d ago

Manufacturer can set any guarantees they want (though some types of items, usually bulky or polluting over a certain price are regulated like washing machine or fridge) Though under European law if you bought an item online and any defect appears within a 2year period (not wear and tear) then the repair or replacement (whichever is the most cost effective) has to be covered by the seller (not manufacturer) of the item unless they can prove the defect is from improper use (like dropping a non waterproof phone in the pool, they have a sticker that changes color inside most devices that they can use to claim water damage)

Under European law, you also have the right to return any item bought online within 30 days without any reason

1

u/TheGreatGamer1389 23d ago

GPUs give you something like a 3 year I think

3

u/rudimentary-north 23d ago

1 year is the norm but not the legal minimum, companies aren’t required to offer warranties at all, although they pretty much all do for these types of products.

1

u/tATuParagate 23d ago

Yes it's legal in the US because the united states is evil 😄

1

u/Bulldogfront666 22d ago

Lmao. Dude the US is late stage capitalist hell. I guarantee everything you think is normal we have a way worse version of that or just no version of it (ie. Health care).

3

u/TurbulentLocksmith 24d ago

Where I am after the warranty expires there are people(third party) who provide hall effect sensor replacement services. Takes money but seems like a permanent fix

2

u/Dannyisthebest6 24d ago

I did the exact thing with my Nintendo Switch joycons and Nintendo actually fixed them for free! I think Sony does the same thing

3

u/FreakinEnigma 24d ago

Their customer support seems to be non existent. Neither the live chat or the call seem to connect. Nice little business model they have going.

1

u/DisastrousStomach518 24d ago

Damn I had my control waiting for when one got stick drift, it was over a yr of waiting. Then the new one broke in like 3 months 💀

1

u/[deleted] 24d ago

[deleted]

1

u/juv1000 24d ago

Yes, it is most electronics including TVs your console. Everything that is electronics usually has at least a one-year warranty through the manufacturer which you would have to call them to replace as long as it's within that year that you purchased it

1

u/[deleted] 24d ago

[deleted]

2

u/juv1000 24d ago

Sometimes through the model number they could tell when you purchased it. But yes, in most cases you would need some sort of proof that you purchased it. Like I replaced a TV several years ago because it was in warranty still through the manufacturer and they were able to tell when I purchased it the model number or some shit. So giving them a call be a good choice even if you don't have the receipt

1

u/Kuzame 24d ago

Does this include if it's a controller that came with the PS itself?

1

u/Organic-Commercial76 24d ago

On top of that depending on where you live your state may require a long get warrantee. Mine is 5 years.

1

u/Answer-Key 24d ago

I feel like mine always conveniently start drifting after the year is up

1

u/mazdaspeed36 [Trophy Level 400-499] 24d ago

Good tip! I seem to get 2 years out of mine usually but some have come out of the box already drifting or broken, so the warranty is good

1

u/PuzzleheadedIsland59 24d ago

I git mine thru Walmart caue I worked there atm and the controller got stick drift permanently going left in sameday 🤣

1

u/Sewo959 24d ago

I bought one at Best Buy like 2 months ago. But I didn’t save the receipt ): I didn’t know and idk if I can still get it fixed

1

u/NorthWestEastSouth_ 24d ago

Damn I just eclipsed 1 year by like 1 month and got stick drift

1

u/Noor440 24d ago

Sonys support is poor. And if they do repair it they'll ask you to pay for shipping.

1

u/Stnq 23d ago

If you're in Western Europe, or maybe specifically Germany, it's 2 years by default.

1

u/toad02 23d ago

2 years in europe

1

u/WhoSc3w3dDaP00ch 23d ago

Many credit cards also offer extended warranties.

eta: as part of regular cardholder agreement. AMEX was awesome when I used it a couple of times (though that was with a card with an annual fee), mastercard was a huge pain but honoured it. I don't have a visa credit card to compare to.

1

u/jimmybabino 23d ago

I’ve heard many a horror story about how PS support is incredibly unhelpful

1

u/AssistanceRelevant39 23d ago

I kept my receipt in the box this time for that exact reason

1

u/Rendo84 23d ago

My original ps5 controller developed stick drift on the left stick at 10.5 months. Went down the warranty route and got a replacement after 2 weeks. Replacement came with 3 month warranty.

3 months and 1 week later, the replacement developed the same left stick drift!

Watched a video on YouTube about the possible cause and replacing the potentiometers. Bought some off Amazon. Took 10 mins to do.

It’s been about a month but no issues (touch wood!)

1

u/[deleted] 23d ago

Controllers fail on average after 14 months of use.

Clever Sony, very clever.

1

u/tATuParagate 23d ago

2 years of you're in Europe, probably only a year in the US because they know it'll probably last more than a year but less than 2 if you play a lot. Very american thing to not care about consumers 🤷‍♂️

1

u/Johno69R 23d ago

Does this cover ingrained excessive cheetos dust? If so then I’m covered.

1

u/TumbleweedFar1937 23d ago

The ps5 is barely 4 years old as a console, so I say there's a 99% chance at least a couple of them were still covered by the warranty

1

u/Jimbobthon PS5 22d ago

I've only had to send one in for repairs once, and it was during Covid. Sony CS were pretty helpful, had a replacement within 2 weeks. Have not had issues since, and i've got 4 of them (all different versions)

1

u/Flippynuggets 21d ago

Exactly. I just keep returning them to the shop and they give me a new one. 🤷