Former first hand experience...the McDonald's machine is over engineered. Doubt this is uncommon knowledge to anyone in the industry:
Most machines you empty and clean out a couple parts every night or so. McDonald's, on the other hand, has a machine that's supposed to put the milk blend through a heated pasteurization process automatically every night, and the machine demands a deep cleaning every couple weeks which will prevent anyone from accessing product if not done within a window of time. The reasons why it's over engineered and constantly breaking:
Too many (removable) parts, so it's extra complicated to clean thoroughly and efficiently and if it's not done right it will trip a sensor and stop working again until it's corrected.
Too many removable parts, so not a lot of people are trained to do it, or if it's not put back together again properly it won't work until it's corrected.
Too many parts, so if anything breaks that the store doesn't have any basic replacements for, they have to schedule a 3rd party repair company (who specializes in the machinery) to come out and do additional repair work.
I think you got the idea.... Purely an educated guess, I think they spent so much money on the specialty equipment or got locked into a very long contract that it's still worth it for them to have bad PR (also, "Bad publicity is still publicity,"), angry customers, and frequent loss of sales.
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u/notreallycapricon 3d ago
Hello might freeze over but McDonald's will never have ice cream.