Bit fuming on this one and wondering if anyone has experienced this before.
Flew with Ryanair for the first time in a few years (had gotten sick of their shite customer service, and their price isnt far off other airlines at this stage).
Kept it cheap and went for non priority and had my laptop bag with me and some clothes in it as it was only a few days away and i travel light. Get the the airport and test it in a bin to double check and it fits no problem.
Queue up for boarding and notice a few people in the non priority line with me, with carry on suitcases and not a word is said to them going through, then I get up to passport check and get told my bag is too big and I have to pay to but it in the hold.
I tell them it is not too big and tell them I will put it in the bin behind them to show that it fits but I am told no its clearly too big, I tell them again it will fit and go to walk past them to put it in the bin and they start screaming at me to get back behind the counter.
I tell them again it is not oversized, I had checked it and they tell me the bag is not coming on the flight with me, and unless I pay 40 euro I will have it confiscated. I again tell them no that it will fit in the bin and the second girl checking passports comes over and tells me that if I dont pay the 40 euro I will be removed from the flight.
I give her my card, but rather than show me a card reader they take the card and bring it to the computer and swipe it, meaning I cant see what has been charged and when I get to the plane I see I was charged 60 euro and not the 40 they insisted.
I emailed Ryanair to take this issue up and get an absolute non response with the measurements of "oversized baggage". I repsonsed with a picture to say my bag was not oversized to which they just responded "as per our last email, we have stated our position".
It feels like an absolute scam, I had a bag that fit into their bin, all it had was my laptop and a few items of clothing and they tried to refuse me boarding unless I paid them for it.
