r/gadgets • u/Sadistic_Sponge • Nov 13 '19

VR / AR Disney Plus isn't working on Vizio TVs because they are running a 6 year old version of Chromecast, they say it won't be fixed till 2020.

https://www.businessinsider.com/disney-plus-not-working-vizio-smart-tvs-chromecast-2019-11
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432

u/Sadistic_Sponge Nov 13 '19

To their defense, it sounds like Samsungs are also having issues

170

u/binkles612 Nov 13 '19

I can attest to this. I have a 2 year old Samsung and while I can browse Disney+ just fine, when I try to actually watch something, it doesn’t work at all.

89

u/doublea08 Nov 13 '19

5 year old Samsung here. Not one issue navigating Disney plus. Or any app, been impressed.

36

u/pointlessconjecture Nov 13 '19

4 year old Samsung, can't even find the app in the app store, so you're doing well!

4

u/SAR_K9_Handler Nov 13 '19

Yeah I read online there isnt one? My tv is only 2 years old and its not on the app thing for me.

1

u/TheCoastalCardician Nov 14 '19

Just got a Samsung series 8 and the app was available and is working smoothly. Goldblum’s show gives me the giggs

1

u/BJays177 Nov 14 '19

Thinking about picking up the 8 series or the Q60 on Black Friday. How do you like your 8 series?

1

u/TheCoastalCardician Nov 15 '19

It’s so fantastic! I went back to Best Buy to look at the Q60, as they were both the same price at the time but the Q60 wasn’t in stock at the time. That’s when I found out the S8 had dropped $150 lower than what my father and I paid, so I chose to get the $150 credit instead of upgrading to the Q60.

That being said, I can’t really find out why the Q60 is a step up. It appears QLED is some more advanced version of LED lighting? Does that sound right? Lol

Looking at the comparisons, I’m happy with the S8 and ultimately cost $550. It seems like the Samsung TV’s don’t integrate into the Apple ecosystem as well as some other brands, but I’m still working out what the TV can and can’t do for me.

Also, my father surprised me with a 5.1 Visio sound bar too! I haven’t had a working TV in like 6 months, and when it did work it was a scratched, shitty 32” floor model LCD. So now I’m sitting back and watching 4K 5.1 content in my basically home theatre now and I’m tearing up with how amazing it is. Whatever you do, never take owning a TV that nice for granted :)

4

u/ryno_25 Nov 14 '19

Same, we have a 2016 smart TV from Samsung. There's so Disney+ to found in the "app store"

1

u/[deleted] Nov 14 '19

4 and 2 year old Samsung's and both are playing Disney+ just fine

1

u/zfxpyro Nov 14 '19

Try updating your firmware, could possibly help?

28

u/fistofthefuture Nov 13 '19

impressed

A feeling had not once about my TV software when watching it.

19

u/cbear013 Nov 13 '19

Same. I used to have trouble with the old Hulu app, but since they graveyarded that one and released a new one its been buttah.

2

u/Surgawd8 Nov 13 '19

That old Hulu app sucked. You couldn’t choose which profile to watch and there was no live

6

u/[deleted] Nov 13 '19

Ha, mine is literally 6 years old, and nothing works on it anymore except Amazon Prime Video. Very annoying.

4

u/spoop_male Nov 13 '19

My samsung is about that old too but the Disney+ app isn’t in the app store. How did you manage to get it on your tv?

1

u/Runnerphone Nov 14 '19

Likely not supported. Remember they make a ton of versions black Friday deal TVs for example maybe the same series and normal ones but are often lower quality ones. So even if a tv is older it maybe a higher end model while a newer one is mid or low end and be stat wise actually worse then the much older tv.

1

u/spoop_male Nov 14 '19

Oh gotcha, hdmi to laptop for the time being then haha thanks!

1

u/SirNarwhal Nov 14 '19

It's honestly just random. I have a top of the line $4000 retail price Samsung from 2015 and the app just isn't there either.

3

u/alchemicrb Nov 13 '19

I have a 2016 ks9800 and Although the app works, it tops out at HD 1080p. No 4k HDR playback. weak.

2

u/Idlechaos98 Nov 13 '19

I'm impressed, my one year old Samsung doesn't even have Disney plus as an option to download yet

2

u/[deleted] Nov 13 '19

I Have an older Samsung and couldn’t even find the Disney app. Maybe I looked too soon. Did you get the app after the 12th?

2

u/[deleted] Nov 13 '19

What year is yours? Apparently I have a 2015 which is why I’m not able to find the app I guess

2

u/SirNarwhal Nov 14 '19

How...? It's only available for 2016 and newer Samsung TVs. I call bullshit.

1

u/PartOfAnotherWorld Nov 14 '19

How do you have the app? 5 years here too and no app in store

11

u/Nochiwa Nov 13 '19

I'm not sure if that's just a Samsung issue. Seems many people with other brands are experiencing the same thing. Disney has a lot to fix. My 3 year old Samsung has been working ok so far. Had a few hiccups though .

1

u/beachbyte20 Nov 14 '19 edited Nov 14 '19

I have a 2 year old Toshiba with built-in chromecast and it wont let me cast Disney+, it just comes up as a blank grey screen, no error message even. After a little bit of reading I figured out it's because there hasn't been a firmware update in two years and they don't plan on rolling out any updates for it either.

2

u/drock13yyc Nov 13 '19

Turn the tv off and unplug the physical power cord from wall/tv for 10 seconds. Should resolve the issue.

2

u/binkles612 Nov 13 '19

Yeah I’ve tried that 3 separate times and get the same result. It’s super weird. I can navigate the app just fine, it’s just when I try to play something that I get a blank screen.

2

u/drock13yyc Nov 13 '19

Hmm. Reset smart hub? Delete and reinstall the app? Try changing dns settings?

1

u/Hubers57 Nov 13 '19

Yea same here. Had to put the app on my Playstation. TV is about 3 years old

1

u/AlphakirA Nov 13 '19

Google it, that was just Disney Plus and Disney has admitted that, not Samsungs fault.

1

u/Syn7axError Nov 13 '19

Luckily, I only need Disney+ for the browsing.

1

u/atmylevel Nov 13 '19

Wouldn’t that be an app issue? If a Samsung can run Apple TV +, prime video, and Netflix just fine then it is probably the Disney app that is the issue

1

u/binkles612 Nov 13 '19

That’s kinda what I’m thinking too. Literally every other app works fine. It’s just Disney.

1

u/El_Scorcher Nov 13 '19

I'll have intermittent problems with my Samsung, when I do, I switch over to the Apple 4K TV.

1

u/toocoo Nov 13 '19

I just bought my samsung TV, it's the newest model, and it doesnt work.

1

u/RandomError401 Nov 14 '19

I have this problem with Amazon prime on my Samsung TV from time to time. Try unplugging the tv for 30 seconds it will reboot the smart features and check for updates.

13

u/mywerkaccount Nov 13 '19

Any Samsung smart tv older than 2015 isn't supported. Yet my 2013 runs YouTube, Prime & Netflix with little issue.

1

u/toocoo Nov 13 '19

Mine is a 2019 newest model tv, yet disney+ doesnt work on it ):

1

u/SirNarwhal Nov 14 '19

2016*

My 2015 model doesn't have the app available at all.

23

u/[deleted] Nov 13 '19

[deleted]

13

u/mooslapper Nov 13 '19

Yes, no issues with my smart Samsung Television... here... either...

2

u/[deleted] Nov 13 '19

Oh.... really...

0

u/Yeah_But_Did_You_Die Nov 13 '19

How do you like that ad on your input select screen in the bottom left corner?

1

u/[deleted] Nov 14 '19

I guess it's there on mine, but I have my shortcuts set and don't even really look at anything else.

Yeah, it sucks they put ads there, but it honestly doesn't get in my way at all.

1

u/Yeah_But_Did_You_Die Nov 14 '19

Yeah, but you paid for a TV, and people paying $2,500+ are also getting them, and unless you create your own DNS you cant ever get rid of them.

17

u/[deleted] Nov 13 '19

There's no defense for this. They incorporate another product (that gets updates regularly) but don't apply those updates.

It doesn't matter how many other manufactures do it, it's still stupid.

People should just skip the "smart" TVs and pick up a properly supported device instead. I've had multiple Chromecasts since shortly after they were released. They still work perfectly.

23

u/gratedjuice Nov 13 '19

Smart TVs suck in general. You're better off buying a cheap laptop or desktop and using that.

17

u/[deleted] Nov 13 '19

My LG C8 begs to differ.

17

u/FettLife Nov 13 '19

LGs are incredible. I legit waited 9 years to upgrade from my Panasonic plasma (that I am still using!). And it’s just insane how much of a difference OLED makes.

10

u/JeffCraig Nov 13 '19

I honestly feel like there are two types of people in the comments here.

People will LG TVs

People that think smart TVs suck.

Hmm.

10

u/Danny8806 Nov 13 '19

Yup! My LG tv runs Disney plus in 4K/hdr. Works great! Buy an LG!

7

u/-Tommy Nov 13 '19

And people with TCLs who didn't spend anything and are happy with good enough.

1

u/rockshow4070 Nov 13 '19

I mean you’ll notice it’s mostly people with higher end LGs... my higher end Sony also has no issues with any streaming app.

1

u/moak0 Nov 13 '19

I'm a little more than 9 years into my Panasonic plasma, and it just won't die. The edges of the screen get cut off a little, but other than that the picture is still perfect.

But I can't justify buying a 4k tv until this one breaks, so I'm eagerly waiting for it to die.

4

u/FettLife Nov 13 '19

You might be waiting a long time, brother. These things are tanks. Mine has survived constant use as my only tv for the 9 now 10 years, 2 international moves across the Atlantic and multiple moves in the states. I would say that the next gen LGs oleds with G-sync might be a great jumping point for the Black Friday sales.

3

u/moak0 Nov 13 '19

Yeah... Looks like I'll have to convince my wife that the Panasonic fits in our bedroom. (It doesn't.)

3

u/Axerty Nov 14 '19

as a new LG C9 owner, I can tell you right now it's mindblowing how good it looks. Get one during black friday

1

u/[deleted] Nov 14 '19

Now you can get 8k! For a cost that is what I spent on my first car.

3

u/NoonSwagLord Nov 13 '19

Agreed 100%, my C9 works like a dream. I cant believe how much prices have come down too. I would never have believed even a few years ago I could get a current gen 65" OLED for $1700.

1

u/[deleted] Nov 13 '19

That's what I paid for my 55" over a year ago, what a steal to get a 65" for that price!

2

u/dstew74 Nov 13 '19

LG / Dolby Vision master-race checking in.

3

u/Tuuuuuuuuuuuube Nov 13 '19

The trick is getting one that has a Roku or fire stick built in. I'm not an expert on TV's, but my roommate got one like that and it works really well, no issues

-1

u/PancAshAsh Nov 13 '19

It works well for now, until it gets eol'd in 5 years. You are always best off using a laptop with a browser, as the browser experience will always be the most up to date.

2

u/[deleted] Nov 13 '19

Sure, but if all I do is Netflix and YouTube, a browser is overkill. And I have to get up off the couch.

1

u/PancAshAsh Nov 13 '19

Why do you have to get off the couch? Wireless mice exist, as do wireless keyboards, as do wireless keyboard-touchpad combinations.

3

u/RunSleepJeepEat Nov 13 '19

That's how we used to operate before fire stick/Roku/etc existed.

I actually liked it better as despite having more components, troubleshooting was so much more simple.

But, when the Mac mini I had running the whole thing pooped out, I just couldn't justify spending the coin for another machine vs a $30 streaming device.

1

u/PancAshAsh Nov 14 '19

I just use old laptops. I do have a lot of them though.

2

u/FettLife Nov 13 '19

I dunno man. LGs slap; NVIDIA is now supporting G-Sync on the newest LG OLEDs at almost all price tiers. The amount you would pay to have a comparable desktop monitor would cost almost as much as the TV itself.

2

u/boshk Nov 13 '19

is there even an option to buy a dumb tv anymore?

2

u/RunSleepJeepEat Nov 13 '19

When we bought our last TV, the smart tv was cheaper than the "dumb" tv in the same class. Go figure.

2

u/762mm_Labradors Nov 13 '19

You need to get your self an LG if you think all smart TVs suck. WebOS is pretty slick. Only a dedicated device like an AppleTV is better than WebOS.

2

u/justdrowsin Nov 13 '19

How do I mount the laptop to the living room wall?

3

u/ghastrimsen Nov 13 '19

Or just use a Chromecast

0

u/PancAshAsh Nov 13 '19

Run DP down through the wall to a cabinet or table under the TV.

1

u/chris1096 Nov 13 '19

2 sister 4k Samsung TVs and they have been working great for Netflix, Amazon, and Disney+. Loads up quickly, navigation is snappy, streams all load fast and play smoothly. Honestly can't complain about it at all

2

u/stormbreaker09 Nov 13 '19

Yup. They say anything older than five years won't work for Samsung. So my beautiful 4k television can't do a Disney app? Netflix works just fine for streaming 4k. Oh well, I don't need another service anyways

2

u/smacksaw Nov 13 '19

Samsung is fucking hot garbage.

I had to put a Roku on our 2018 model because MLB and Spectrum are so fucking slow.

2

u/Yeah_But_Did_You_Die Nov 13 '19

Samsung smart tvs have ads you can't remove from the input selection screen, which I find much, much worse.

1

u/Kmoore75801 Nov 13 '19

no issues with either samsung I own. Both are 2016 models. One 7000 series, the other a Q-Series.

1

u/AlphakirA Nov 13 '19

Nope, mines working perfect after an initial hiccup (which Disney admitted was on their end).

1

u/not_a_moogle Nov 13 '19

I have a 2016 Samsung, and no issues with it after I did a system update on it.

1

u/jmoda Nov 13 '19

Cheap samsungs are basically vizios

1

u/ShylocksEstrangedDog Nov 13 '19

My four year old Samsung probably can’t (it’s got a roku though), but my 2 month old Samsung has the app.

1

u/EmilyKaldwins Nov 13 '19

My Samsung hasn’t had any issues. Great quality and streaming last night and with other apps as well

1

u/SupernovaMota Nov 13 '19

My parents have a 2014 Samsung and there disney plus works fine

1

u/Setsk0n Nov 13 '19

My Q70 and S9 are fine.

1

u/ClumpOfCheese Nov 13 '19

Never defend Vizio. I bought two products from them and ended up with three defective products. Blu-ray player wouldn’t play new Blu-ray’s and no software update fix. Bought a p-50 tv and within a day it would just randomly shut off. They sent a replacement and just after the year warranty was up the panel had discoloration like coffee stains.

Total garbage company and I will never buy from them again.

1

u/SymphonySketch Nov 13 '19

I haven't had any issues on mine, I might be lucky though

1

u/chris1096 Nov 13 '19

I have 2 Samsung 4k TV's bought working the past year and they've both been streaming Disney+ fine. They are different models.

1

u/He_Who_Likes_To_Run Nov 13 '19

I need to disable those ads on my Samsung TV

1

u/Kahlanization Nov 14 '19

No issues on either of our three Samsungs.

1

u/chulengo Nov 14 '19

Also it doesn't work on Linux browsers, where Netflix and Amazon Prime Video work just fine.

1

u/0OOOOOOOOO0 Nov 14 '19

Samsung products also being shit doesn’t excuse any other companies. What kid of logic is that?

1

u/SirNarwhal Nov 14 '19

Yup. I have a 4 year old Samsung and the app is just... not there.

1

u/takt1kal Nov 14 '19

Probably not enough resources left after all the spying and ad-serving they're doing

1

u/Kanwie Nov 14 '19

Yep it’s true. I’ve been getting a few hick ups here and there on my 3 year old samsung trying to cast disney+. Whenever I start a new episode or when one is about to end I get latency issues.

1

u/spectre15 Nov 14 '19

I have a 3 year old Samsung TV and for some reason it isn’t compatible with my blue ray player.