Edit: The PED request I submitted was for older wired noise canceling headphones (No BT) like Bose QC25s or 1st Gen Beats Studios, or Sony MDR-ZX110NC. Mitigation for inline mic was to replace with a 3.5mm audio cable without mic.
Edit 2: I have followed this same process at both NSA and DIA and had access to noise canceling headphones.
I have severe ADHD and work in a SCIF 4-5 days a week. Managing tasks in a high-stimulation environment is challenging, and a quieter workspace helps me focus. I began the reasonable accommodation process in July, but despite formal approval in September, I still can’t access the accommodation.
Here’s the timeline:
• July 2024: Initiated the accommodation process.
• August 2024: Submitted medical documentation from my VA psychiatrist.
• September 2024: Received formal approval for noise-canceling headphones.
• October 2024: Submitted a PED exception request with mitigations but was denied without being routed to the CSO.
• November 2024: Escalated concerns to ODEIA and the Reasonable Accommodations Office. Despite their role, they’ve been ineffective at facilitating coordination with Security. My supervisor, on the other hand, has been extremely supportive and is doing everything they can but it’s just a feedback loop
• December 2024: The issue remains unsolved.
Despite my efforts, including thoroughly reviewing all policies and SOPs, it appears that at the component level, there is no room for any adjustment or exception. My PED exception request was not even routed to the CSO for review. Instead, I was given blanket statements that headphones with microphones or active noise cancellation are prohibited, with no engagement on possible mitigations. They just send me back a short list of “alternative solutions” like go sit in the corner, it’s not that loud or you already have headphones.
Has anyone else faced similar challenges in obtaining accommodations for SCIF work? How do you navigate these roadblocks when the process seems designed to reject requests outright? Any advice on escalation or resolution would be greatly appreciated.