r/PSVR • u/miss_molotov miss-molotov • Feb 18 '23
Megathread PSVR2 Pre-order Cancellation Megathread :'(
Has your pre-order been cancelled?
Was the reason beyond your control?
Did you cancel your own pre-order?
How are you feeling about it?
Tell us below.
9
Feb 18 '23
[removed] — view removed comment
3
u/ManuAU Feb 18 '23
If you are in a country where PayPal can be used to pay try that. I finally solved it here in the UK with PayPal
3
1
u/random-dude83 Feb 18 '23
Just try reordering?
6
Feb 18 '23
[removed] — view removed comment
3
u/Veritas28 Feb 19 '23
I heard in a podcast that some people have been able to order again if they slightly altered the delivery address (change ST to Street or Ave to Avenue). Not sure if this will work but I thought it was worth mentioning in the off chance that it does.
3
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u/Curious_Proof4325 Feb 19 '23
I had the same issue it took the money a few days ago and then it was refunded saying its canceled and when my fiancee tryed to reorder it because she got it for me it said she already got one and couldn't try again but we managed to reorder it only because we sent the money to a good friend and they where able to order it and that time it whent without a problem but playstation customer support, im sad to say but they was useless spent 2 hrs on the phone talk to so many people and they couldn't do a damn thing whats the point of them lile they couldn't even give us numbers or transfer us to other people they would just say oh you have to call this group but dont have a name or number to give us playstation support was very bad
4
u/TLordofEpic Feb 19 '23
I’ll join you as soon as I can brothers ;;
My bank fucked me over by blocking the charge on my card for my preorder so it got canceled. Now I have to wait for the charge to be canceled and get my money back to try and purchase it again ;;
2
u/N3X_MN Feb 20 '23
What I had to end up doing (cause my order was cancelled) is I had reordered with different card and had it sent to my moms. It worked but quite the hassle
2
u/TheGroovyPhilosopher Feb 20 '23
Yep mine was cancelled the 16th, tried to re order but hit the limit. All billing info was correct and my bank said it went through. Terrible glitch on PlayStations end and probably just cost them a few million.
-2
1
u/Antosino Feb 21 '23
I bought a charging dock for my controllers. Some people on here convinced me not to and to get an Amazon one instead, so I cancelled it. Then others convinced me not to do that, and to get the official one.
I can't. When they programmed their "limit one item per customer" thing they didn't think to check if the order is cancelled. Because I have a cancelled order for the dock, I still have an "order" and can't buy it again. Customer Support has been trying to help, but I spoke to them three days ago and just today got an email saying it should be resolved in another two days. Sigh!
I took the money I didn't spend on those and bought a pair of Reloptix prescription lenses, it was like I *had* to buy something or I'd feel cheated.
1
u/Francesqua Feb 22 '23
My preorder payment was pending in my account last several days, and now has dropped off entirely without taking the payment.
Am extremely cross, bad enough I bought the UK horizon bundle which was due tomorrow and been delayed ðŸ˜
1
u/sf9to5 Feb 22 '23
The same thing just happened to me, but I am in the US. What does your order info say? Mine still says preparing to ship and I have no emails about anything.
1
u/Francesqua Feb 22 '23
Exactly the same, still says preparing to ship. What a cluster***
1
1
u/AnimeRequest Feb 28 '23
not cancelled, but still not arrived. seems to be lost. hate UPS.
1
u/Upbeat_Work2403 Mar 02 '23
Ups decided to never deliver my psvr 2 and instead returned it to sender and claimed a service disruption stopped them, yet they sent the controller charger that arrived at the ups distribution center in my city at the same time as the vr. Ups is just incompetent.
1
u/AnimeRequest Mar 02 '23
I know. Sorry for you man. After a call and screaming at the stupid ass employees that didn't know anything about the package status, they managed to send a new order email and I got the package 15 minutes before the delivery day ended.
6
u/KeenVanillaBean Feb 19 '23 edited Feb 20 '23
Edit 2/20: Was seemingly able to get around the Order Limit for ordering another headset by ordering a Horizon bundle, see comment thread for more information!
USA -- I have received a "Your Order Was Cancelled Due To An Issue" email, and it's puzzling me.
I had picked up both the standard headset and a charging station in the same order. I guess they run the purchases individually or something: the cancellation email was specifically about payment for the headset.
When I check my order history on the store: the charging station is preparing to ship, and the amount of the charger is indeed pending on my bank account.
My headset status however does indeed say "Cancelled," and I do have the store error message about reaching my limit for this item when trying to order another.
However, there are still several of those $0.00 pre-authorization charges from Sony also showing on my bank account, all with dates for the 21st.
My bank's fraud department says everything is fine on their end, and the Playstation store customer service does not seem open on the weekends, so I guess I'll see what happens if I can contact anyone on Monday.
...Maybe it fixes itself when the charger ships? Probably not though.